Medical Front Office Assistant - omo

omo, a subsidiary of Hoag, in collaboration with Pacific Coast Gastroenterology, Inc., is keen to bring on board an early-career Front Office Assistant with 1 to 3 years of relevant experience. We are looking for a committed individual who can ensure an organized, efficient, and hospitable experience for our patients from the moment they enter our facility. 

In your role as a Front Office Assistant, you'll be the initial touchpoint for our patients and visitors, setting the tone with excellent customer service and a welcoming demeanor. More than just handling administrative duties, we aim for you to be an essential conduit between our healthcare providers and our patients, fostering seamless communication and thereby elevating the overall standard of care we offer. 

Responsibilities:

• Greet patients upon arrival and assist with check-in procedures.
• Answer phones, schedule appointments, and confirm upcoming appointments.
• Assist patients with completing necessary forms and documentation.
• Handle billing procedures, including insurance verification.
• Manage and organize patient records, ensuring privacy and confidentiality.
• Coordinate with clinical staff to optimize patient flow.
• Perform general administrative tasks such as copying, faxing, and filing.
• Maintain a clean and organized front office area.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical front office is a plus.
• Excellent communication and interpersonal skills.
• Basic proficiency with computer systems; experience with Electronic Health Records (EHR) is a plus.
• Ability to multitask and prioritize effectively.
• Strong organizational skills and attention to detail
• Committed to providing exceptional patient care.
• Ability to work well within a team and adapt in a fast-paced environment.
• Professional demeanor and appearance.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development