Medical Front Desk Representative - Integrative Emergency Services

Integrative Health is seeking aFront Desk Representative. The Front Office Representative provides support to the clinic and physician(s) in the areas of patient care by performing a wide variety of administrative duties. The Front Office Representative greets the patient and guides them through the check-in and check-out process. As the first impression for patients and visitors, they represent the clinic in a warm, welcoming, and professional manner. Successful candidates work well in a team environment and are empathetic to patient’s needs and concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Greet and direct patients and other visitors in the office
• Maintain work area, waiting room, and patient flow
• Answer incoming phone calls
• Monitor and respond to front desk email messages
• Identifies special needs and takes appropriate steps to ensure patient appointments are scheduled according to set guidelines
• Check in patients to include updating and verifying insurance and demographic information in the EMR (Athena)
• Ensure all new and existing patient forms are properly completed and documented in the EMR (Athena)
• Check out patients to include collecting co-pays or deductibles and reviewing billed charges
• Verify insurance benefits and obtain any necessary prior authorizations to ensure coverage of services provided
• Verify end of day reports and balance cash drawer

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service and communication skills.
• Empathetic to patient’s needs and concerns.
• Highly motivated and organized.
• Ability to work independently and prioritize daily tasks.
• Experience with insurance verification
• Experience with basic desktop software, medical practice management, and electronic medical record systems
• Fluent in English
• Excel under pressure with attention to detail
• Knowledge of and adherence to HIPAA rules and regulations.

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• At least 1 year of experience in a medical office
• High School Diploma or Equivalent

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3780 NW 83rd Street, Gainesville, FL, 32606
• Monday - Friday 8am - 12pm and 1pm - 5pm
• Medical office environment 
• The noise level in the work environment is usually low

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.