Medical Front Desk Representative - MP RPO

ABOUT OUR CLIENT:

Our client provides comprehensive and innovative eye care so their patients can live better lives. They have served the Atlanta community since 1971.

WHO YOU ARE:

Responsible for greeting customers, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. Responsible for billing and managing patient accounts, timely filling of insurance claims and managing account receivables. Will be able to answer questions regarding advertising promotions, screen customers to determine what services will meet their needs, and demonstrate excellent customer service. The position supports the mission of the practice by demonstrating excellent customer care and incorporating customer retention calls and account management as needed.

Responsibilities:

• Opens the office and ensures the front office is in order.
• Maintains an attractive and welcoming office environment.
• Promptly and professionally answers telephone calls. Routes calls appropriately and guides customers to the appropriate service.
• Greets visitors and assists them as appropriate.
• Retrieves phone messages and prioritizes return phone calls, providing appropriate clinical triage.
• Assists walk in and phone patients with basic product information as needed relating to hearing aids, hearing aid services, and retails products available over the counter.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Distributes and obtains appropriate forms, including new patent information, insurance information and HIPAA information for all customers.
• Schedules all appointments.
• Prepares client charts on a daily basis.
• Manages filing of all charts electronically.
• Manages patient referrals as needed.
• Confirms hearing aids and earmolds are ready prior to client appointment.
• Confirms next day appointments.
• Tracks referral source for all customers.
• Completes all patient check in procedures, including paperwork, scanning insurance information, obtaining primary care physician information and collecting any balance on account prior to patient's appointment.
• Completes check out procedures including collecting any payments and scheduling follow up appointment.
• Manages physician referrals and file documents with confirmation of receipt.
• Perform insurance verifications to verify insurance coverage prior to patient appointment.
• Promptly file insurance claims after appointments as need.
• Manages outstanding insurance claims and payments.
• Prepares statements for patients, collect and records payments.
• Post charges in the accounting system and balances daily payments.
• Document all interactions with patients appropriately in BluePrint solutions.
• Assist with routine recalls and marketing tasks as assigned.
• Other duties as assigned.
• Demonstrated understanding of hearing impaired communication needs, including talking slowly, clearly and at elevated levels as needed for the patient to hear.
• Ethics and compliance: Performs to ethical standards by following practice policies and procedures. Exhibits integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
• Operate equipment including BluePrint Office Management System, Insurance Clearinghouses, and standard office equipment including computers, fax machines, copiers, printers, scanners, telephones, etc.

Required Qualifications:

• Required Qualifications: High school diploma required.
• Preferred Qualifications: Associate's degree in administrative, accounting, sales or customer oriented field, or equivalent work experience preferred.
• Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population. This includes listening, sales and problem solving skills.
• Ability to work independently as well as in a team environment.