Medical Front Desk Receptionist/Optometric Technician - Eyes Now

Eyes Now is a private optometry practice seeking a professional and dedicated Medical Front Desk Receptionist/Optometric Technician to join our team. The primary function of this role is to ensure the efficient and effective daily flow of patients, by providing exceptional administrative support and assisting with optometric services. As the first point of contact for patients, you will be responsible for creating a welcoming and efficient environment while maintaining patient confidentiality.

The essential duties include:

• Front Desk Administration: Includes managing emails, phone calls, text messages, faxes and mail coming in and out of the clinic; scanning and managing chat channels; greeting patients, and checking them into their appointment; scheduling appointments, and confirmations; and checking patients out of their appointments.
• Medical Billing and Collections: Includes verifying medical and vision insurance benefits, creating invoices after services are received, selling contact lenses, and collecting payment at the point of services.
• Optometric Services: Assisting physicians with portions of the services, including documenting patient history, pressure checks, conducting some imaging, and contact lens fittings.
• Opening and Closing of Clinic: Performing all opening and closing duties related to the facilities and reporting of the day’s metrics.

Experience/Skills:

• 1 year of experience in a medical office is required
• Previous experience as an optometric technician or similar role (preferred but not required)
• Working knowledge of electronic medical records
• Knowledge of healthcare regulations including HIPAA
• Knowledge of billing and collections including insurance verification and invoicing for services
• Excellent interpersonal skills and ability to work well with a diverse group of patients and staff
• Strong organizational skills
• Ability to work in a fast-paced environment while maintaining attention to detail

Please note that this brief job description is not exhaustive. The full scope of the position will be discussed in detail.

Job Type: Full-time

Schedule:

• Rotating weekends
• Weekends as needed

Ability to commute/relocate:

• Irving/Dallas, TX 75063/75225: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Ophthalmology/Optometry: 1 year preferred

Work Location: In person