Medical Director - West Loop Chicago, IL at Tbwa Chiat/Day Inc

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

To achieve our vision, Bond Vet is currently seeking an Medical Director to help lead the medical operations of the Clinic.

The Medical Director ensures patients receive a high standard of care and that Clinic team members work collaboratively in a positive workplace environment. The Medical Director is client-oriented, an excellent communicator, and a natural mentor to all members of their team.

The Medical Director partners with their Clinic Manager and reports to the Regional Director of Operations to ensure the holistic success of their Clinic.

In addition to these leadership duties, the Medical Director fulfills the responsibilities of an Associate Veterinarian.

Responsibilities

• Ensures the delivery of the highest quality (safe, effective, patient and client centered, timely, efficient and equitable) veterinary care by all team members.
• Mentors and develops Associate Veterinarians to be their best through side-by-side coaching, feedback sessions, and regular case discussions.
• Participates in a Performance Improvement Process to address performance issues if and when they arise within their team, thereby maintaining a high performing team.
• Organizes and conducts regular doctor and team meetings to foster and strengthen positive hospital culture.
• Acts as a thought partner and contributes to the development of new practice protocols and guidelines and implements them in an efficient and engaging way.
• Partners with Clinic Manager in delivering an excellent client experience including the handling of client complaints when applicable.
• Participates in talent acquisition efforts for Doctors and, when appropriate, support staff to ensure the recruitment of the highest caliber of veterinary talent.
• Creates and maintains the Clinic Doctor Schedule to balance the needs of the hospital and of their Associate Veterinarians.
• Acts as an ambassador of Bond Vet within the veterinary community and the public at large.

Skills of this leader include:

• Adaptable: A lifelong learner who is continuously developing the skills and perspective required to meet the needs of the team and hospital.
• Business acumen: Comfortable with financial conversations and how good business is related to good medicine.
• Client Focused: Acts with both external and internal customers in mind. Uses client feedback to improve service.
• Communication Skills: Communicates clearly in both verbal and written formats.
• Conflict Management: Doesn’t shy away from healthy conflict and can settle disputes equitably.
• Developing Direct Reports: Has an awareness of the aspirations and development goals of those on their team and can push them to take on challenging tasks and assignments to support their growth.
• Directing Others: Sets clear expectations and distributes workload in a way that is equitable and challenging and maintains communication about work and results.
• Drive for Results: Takes initiative. Can be relied upon to meet or exceed objective goals. When something is not working well, able to take the lead in troubleshooting/working on solutions as well as contacting the next level up for help.
• Effective Teambuilder: Blends individuals’ strengths and creates a strong team spirit. Frames success in terms of the whole team. Fosters openness and a sense of belonging.
• Hiring & Staffing: Is effective at evaluating potential candidates and selects only the strongest fits for the organization.
• Managing Vision & Purpose: Communicates vision in a way that is inspiring to those on their team. Breaks larger goals into chunks to celebrate and encourage progress and momentum. Understands what motivates the members of their team and uses this knowledge to create a climate of excellence.
• Peer Relationships: Is able to quickly build strong relationships with team members both new and established. Is collaborative; can solve problems in a way that is fair to other groups. Can deliver candid feedback in a way that is well received.
• Prioritization: Good time management skills. Able to determine which issues require immediate attention and action.
• Regulatory Compliance (DEA/State Practice Act): Has awareness of legal and regulatory requirements and ensures awareness and compliance of team members.
• Safety Management: Fosters a culture committed to the safety of team members, pets, and clients.
• Self Aware: Has self-knowledge of strengths and weaknesses. Proactively seeks out feedback from team members and peers and develops action plans to address any concerns that arise.
• Veterinary Quality: Understands the factors that contribute to overall Quality of Care and works successfully to fortify them throughout their Clinic.

Qualifications

• Veterinary Medical Degree (DVM/VMD or foreign equivalent).
• State licensure that is in good standing OR eligibility for such licensure. To include all states for clinics under supervision.
• DEA licensure and Controlled Dangerous Substances (CDS) certificate if needed for all states for clinics under supervision.
• 3-5+ years of clinical veterinary experience preferred.
• 1+ years of Leadership Experience preferred.

We Offer

• Pay Range $136,000-$176,000 Depending on Experience.
• Flexible employment models so that you can find the option that works best for you.
• No overnights - and no hospitalizations overnights.
• CE Stipend & Additional Time Off for CE to keep your mind and skills sharp.
• 401(k) with partial employer match.
• Generous paid time off.
• Parental leave of up to 16 weeks paid over your time at Bond.
• Discounts on in-clinic services for pets.
• Membership to Rocket Lawyer.
• Access to mental health support via EAP, Talkspace, & Ginger through medical plan provider and MyStrength.
• HSA plan option with employer contribution.
• Figs scrubs & stocked pantries to keep you comfortable and full all day long!

Currently working elsewhere? We get it - the vet world is small. We’re committed to a confidential and positive experience. Just looking to chat? Let’s grab a coffee or hop on the phone. Email our Team at recruiting@bondvet.com

Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.

At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets.