Medical Director - Community of HOPE

• We care for families by providing direct services with a focus on prevention, healing, and wellness. 
• We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. 
• We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. 
• We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. 
• We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. 

• Serves as a member of on-site management team to ensure smooth flow of patients and optimize the delivery of care to patients at the Family Health and Birth Center FHBC.
• Serves as a lead for quality management activities at FHBC, including serving as a part of the staff Quality Management committee, participating in ongoing Plan Do Study Act (PDSA) cycles, monthly quality management meetings, and encouraging other staff participation in such activities.
• Serves as a communication liaison between providers and the health leadership team on issues relevant to patient care.
• Supports the health leadership team in the implementation and monitoring of Community Of Hope policies, protocols, and guidelines.
• Participates in the development of practice guidelines and clinical policies and protocols as requested by supervisor.
• Leads site specific provider staff meetings.
• Manages scheduling of provider staff at specific clinic site, ensuring appropriate coverage for patients, and ensuring the schedule is completed at least two weeks in advance..
• Coordinates with other medical directors for after-hours coverage for primary care patients.
• Provides direct medical care to patients, following approved guidelines. 
• Provides virtual medical care to patients, following approved guidelines and refers them for in-person visits as needed 
• Communicates with other providers on issues of patient care. 
• Cooperates with clinical and office policies and protocols. 
• Participates in quality management activities, including peer review which occurs every other month. 
• Maintains the required productivity numbers expected by Community of Hope, as set by the board. 
• Precepts residents, medical students, nurse provider students, midwifery students, and physician assistant students during their community medicine rotations as agreed upon with supervisor. 
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. 
• Maintains safe, secure, and healthy work environment by following standards, procedures, and legal guidelines. 
• Completes and locks all progress notes within 3 business days after patient visit. 
• Documents all patient encounters, including face to face, telephone, and electronic communications, in the medical record in a timely fashion. 
• Uses all mandatory, structured fields as required in eCW. 
• Documents all materials given to the patient in the electronic record. 
• Uses the patient alert system to prevent ‘missed opportunities’ for care. 
• Signs off on all laboratory results, diagnostic imaging results, and referral reports in a timely fashion; sharing this information with patients as appropriate. 
• Completes all e-refill requests within 3 business days. 
• Responds to all telephone encounters within 1 business day for urgent matters and 3 business days for non-urgent matters. 
• Completes all billing corrections within 5 business days of the reported correction. 
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. 
• Provides updates on client successes or program outcomes for fundraising and communications purposes as needed.
• Attends Health Services’ staff meetings and other all-staff meetings.

• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed.  Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed. 
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.  
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate  
• Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence,  training, onboarding, and other COH handbook policies. 
• If applicable, actively recruits for vacancies with a sense of urgency. This includes reviewing resumes, phone screening, interviewing, and completing references.  This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.  
• Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically,  and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens. 
• Delegates tasks appropriately to team members to ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met. 
• Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable.  Links team goals and metrics to the overall strategic plan. 
• Attends Leadership Institute trainings as needed or as required.  
• When appropriate, creates opportunities for teambuilding that connects staff to one another and COH”s mission to encourage connection between staff who are virtual, hybrid, and/or on-site. 
• Handles sensitive information with care and discretion to ensure confidentiality. 

• Licensed Family Nurse Practitioner (FNP) with specialization in family medicine or internal medicine required.  Board Certification required.
• Current DC license to practice and CDS license required. Any providers who are licensed in Maryland who provide a copy of their license and MD CDS to Talent Management are also eligible for MD licensure reimbursement.
• Current DEA license required.
• Minimum two years’ experience practicing in an inner-city setting preferred.
• Experience with electronic health records preferred.
• Bilingual in Spanish or Amharic preferred.
• Ability to work flexible hours, including evenings and weekends, required. 
• Proof of required vaccinations is required.  This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance. 
• 8-hour workdays, which include a paid lunch 
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis 
• Annual performance-based raises, up to 5% of your annual pay 
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants 
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff 
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year 
• Ongoing internal leadership training for supervisors 
• Diversity, equity, and inclusion training and initiatives for all staff 
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives 
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield 
• Life insurance, short-term disability, and long-term disability insurance 
• 403(b) Retirement Plan 
• Flexible Spending Accounts for medical and dependent care reimbursable expenses 
• And much more! 

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness.  Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.