Medical Director - St. Francis Animal Hospital (Milwaukee, WI) - St. Francis Animal Hospital

St. Francis Animal Hospital in Milwaukee, WI is thrilled to announce that our brand-new hospital is seeking an ambitious and driven Medical Director to join our innovative and energetic team! This is a wonderful opportunity for an experienced veterinarian or Medical Director seeking additional responsibility, growth, and the opportunity to be creative, innovative, and collaborative! 

About our Hospital: St. Francis Animal Hospital is a gorgeous, spacious, well-established, full-service, small animal, a veterinary hospital providing comprehensive medical, preventative, surgical, and dental care to St. Francis, Cudahy, and West Milwaukee areas. We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local board specialists when special diagnostic procedures are required. Our facility includes an in-house surgery suite and in-house digital X-ray capabilities. 

Location: 3860 S Howell Ave, Milwaukee, WI 53207

About Milwaukee: Milwaukee is perhaps best known for its famous breweries and the Major League Brewers, but there's more to the city than beer and baseball. Milwaukee is rich in historical and cultural attractions, making it the perfect place for a weekend of exploring. It’s also the birthplace of Harley-Davidson Motor Company, which was founded in 1903.

Take a Tour of our NEW facility: https://stfrancisvetmilwaukee.com/about/hospital-tour/

Position Summary: The Medical Director (MD) of Mission Veterinary Partners (“MVP”) is responsible for the continuous pursuit of Medical Excellence encompassing patient care, client service excellence, lifelong learning, and hospital efficiency. This key leader is responsible for role modeling for all associate veterinarians and providing them with coaching and mentorship in the ongoing pursuit of Medical Excellence. The MD will work in close partnership with the Practice Manager (PM) to create an environment of collaboration, communication, and continuous improvement. Together the MD and PM will create and maintain a safe and enjoyable atmosphere for their team leading to high levels of teamwork and retention. In collaboration with their Regional Director, the Medical Director and Practice Manager will develop an annual operating plan for their hospital to continually advance in Medical Excellence and total performance.

A successful Medical Director will excel when they lead with a growth mindset, an attitude of servant leadership, continuous role modeling of clinical excellence, and utilization of the power of the MVP network, leveraging it to their advantage to enable recruiting and achieve hospital goals. The Medical Director contributes to the hospital's total performance in the areas of revenue growth, Professional Client Transaction (PCT) overall growth and consistency amongst doctors, increasing pet visits, client Net Promoter Score (NPS), and employee satisfaction and retention. Together, as a team, the Practice Manager and Medical Director lead their hospital toward a total EBITDA goal. The Medical Director may serve in a dual role as the Hospital Director.

Essential Duties and Responsibilities:

Veterinary Duties (80-90%)

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive, percentages are guidelines but may vary based on clinic needs determined by the Hospital Director.

• Perform duties included in the associate Veterinarian job description.
• Achieve specific production goals as elected in the hospital’s annual planning.
• Maintain veterinary excellence by attending annual CE, striving for continuous improvement, and leading innovation within the veterinary team.

 Medical Director Duties (10-20%)

• Consistently role model Medical Excellence, setting the example for the highest quality of medicine, client service, education, and efficiency.
• Continuously strive to establish excellent relationships with all doctors resulting in engagement, retention, medical and surgical skill development, compassion fatigue abatement, and modeling leadership that serves.
• Manage the veterinarians in the hospital to include regular performance discussions, performance reviews, hiring, firing, discipline, corrective actions, and the like.
• Conduct regular coaching conversations with the veterinarian team to support their ongoing individual development including production reports and PCT reviews.
• Support Practice Manager in establishing doctor schedule to ensure client needs for convenience and availability are met.
• Participate in the interview process for associate veterinarians; other staff as needed to support the PM.
• Attend the annual conference held by MVP and demonstrate a willingness to participate in networking
• Attend hospital staff and leadership meetings as appropriate.
• Hold monthly hospital doctor’s meetings to include:
• Educating and leading the veterinary team to make determinations around SKU consolidation, appropriate product selection, and laboratory strategy.
• Ensure timely conveyance of contemporary topics and provide educational pieces in the pursuit of medical excellence.
• Discuss new procedures and services that can be offered to clients to grow the business.

• Strive for a culture of teamwork amongst all team members via engagement and empowerment with a high eNPS. Work to understand how to get the most from each individual veterinarian as everyone’s style and motivations are different. Look for the good in all and leverage unique skills.
• Promote and role model a culture of recruitment and mentorship. Supervise internship, externship, and mentorship programs to ensure a positive experience for students and/or new graduates.
• Serve as an ambassador for your hospital and MVP via community engagement including schools, universities, and local events.
• In collaboration with the Practice Manager or Inventory Manager ensure compliance with local, state, federal, and DEA regulations within the hospital ensuring hospital is exercising best practices for controlled substance compliance.
• Support Practice Manager in MVP initiative rollouts at the hospital level.
• Maintain and uphold our Core Values and Mission Statement of MVP.

Minimum Qualifications: (Education, licenses, certifications, and experience required to fulfill the essential duties, computer skills as required).

• Doctor of Veterinary Medicine; minimum of 3 years’ practical clinical experience.
• Understanding or willingness to learn financial and operating management of the hospital.
• Intermediate computer skills and proficiency in MS Excel, MS Word, Outlook, and PowerPoint.
• Licensed Wisconsin Veterinarian (active and clear).
• Excellent, demonstrated medical and surgical skills are essential.
• Proven ability to work collaboratively with colleagues, DVMs, and teammates to build a results-driven, team-oriented environment.
• 1+ years of leadership experience desired but not required.

Essential Behaviors, Skills, and Attitudes Required for Success in This Position:

• Commitment to Mission Veterinary Partners' core values of Service, Teamwork, Continuous Improvement, Accountability, Doing the Right Thing, and Treat Everyone Like Family. Demonstrate those positively and proactively in all your interactions.
• Ability to work collaboratively with colleagues, Veterinarians, and teammates to create a growth-driven, team-oriented environment.
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
• Relationship-building skills and servant leadership mentality; ability to appreciate people with different backgrounds and points of view.
• Demonstrated knowledge and understanding of internal and external Standards of Conduct as well as legal regulatory requirements.
• Engagement in MVP programs and resources to expand expertise in leading and building teams, managing and influencing people, and customer service excellence.
• Engagement in MVP programs and resources to expand expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations, and teammate professional development.
• Enthusiasm and desire for a progressive, growth culture are required.

Our Benefits Package:

• Competitive and generous base salary
• Production bonus with no negative accrual
• Medical Director leadership bonus
• Hospital performance bonus
• Signing bonus
• Relocation assistance (if needed)
• Medical, dental, and vision insurance
• Mental health resources and support
• Company-paid wellness programs
• Paid license fees
• 401(K) with employer match
• Paid time off
• Rigorous 1-year leadership program
• Paid continuing education + dedicated days off to attend

We would appreciate the opportunity to learn about you, your passions, and why you feel this position is a great fit for you.

Please apply today for immediate consideration.