Medical Coordination Assistant (MA) - Illumination Foundation

"Every person deserves compassion, dignity, and the safety of a place to call home.”

Illumination Foundation Medical Group delivers comprehensive care by a team of providers that include an M.D., psychiatrist, advanced practice nurse, counselors, behavioral health therapists, and social workers. The mission and guiding principles of Illumination Foundation are supported through the work of the talented individuals providing medically related services at Illumination Foundation Medical Group (IFMG). Working in conjunction with Illumination Foundation providers, IFMG removes barriers to healthcare by offering outpatient primary care services to clients who are currently occupants located at Illumination Foundation sites throughout various counties in Southern California.

Job Description

The Medical Coordination Assistant is responsible for assisting the providers in providing care to their patients. Their duties include performing basic technical, administrative, and clerical support services.

This position will be based out of our Santa Ana location and will require travel to our Fullerton location every other Friday. Hours are Monday - Friday, 8:00am - 5:00pm. The pay range for this position is $22.00 - $24.00 per hour, depending on experience.
 

Responsibilities

Administrative/Clerical: 

• Obtain consult notes, radiology results, and lab results 
• Providing the clinicians with results as soon as they become available
• Answer telephones, schedules appointments, and handle front - office responsibilities as needed, especially while at other sites 
• Verifying patients insurance prior to visit and informing provider with information
• Ensuring that assigned EMR clinical inboxes are cleared once a week 

Clinical / Medical Duties:

• Set up exam rooms prior to patient entry, ensuring all necessary supplies are stocked and available
• Prepare, provide, and maintain patients' medical records/charts for clinician, nurse practitioner
• Assist nurse practitioners and doctors with examinations and other procedures relating to direct patient care, chaperoning, and other procedures
• Perform and record information on patients' vital signs, vision screening and other history
• Chart basic patient history, includes history of present illness or complaint, and past medical, family, and social history, perform surveys as requested
• Obtain, collect and label blood, urine and other specimens in accordance with regulations and patient policy; package and send specimens in the appropriate manner for transport to laboratories or storage
• Venipuncture for lab specimens of blood, give subcutaneous, oral or intramuscular injections of medication, and administering vaccines, after checking doses with provider
• Provide information to patients relating to referrals, follow up appointments, and explain and obtain necessary consents and authorizations
• Monitor inventory of medical supplies
• Clean/sterilize all used equipment, dispose of all specimens and waste according to health and safety guidelines
• Ensure all documentation regarding tests, specimens, and supplies are completed and maintained in accordance with clinic procedures and requirements
• Call in medication refills to pharmacy for prescriptions when there is no change to dosage or medication if asked by provider 
• When answering calls determine if the solution can be handled within your scope of practice (i.e. are there refills at pharmacy). If not, leave a case note for clinician with information needed
• Answer all case notes from clinicians within 24 hours and return to clinician
• Do not triage patients by illness, provider is to determine appropriate patient care, unless in an emergency find clinician, or if appropriate call 911

Compliance/Safety: 

• Maintain confidentiality in accordance with HIPAA guidelines and DHS standards. 
• Provide clients with proper compliance forms upon admission to maintain client compliance with program rules. 
• Provide care utilizing infection control measures that protect both the staff and the client according to OSHA standards. 
• Conduct medication reconciliation and ensure proper disposal and pickup of bio-medical/pharmaceutical waste. 
• Maintain a safe work environment by ensuring the cleanliness of the med room, wound care room, and med storage room. 
• Ensure medical equipment remains in operating conditions.

Preferred Experience/Minimum Qualifications

• MA/EMT Certification
• Bilingual English and Spanish
• Associate degree in a medical field
• 2 years of working in the healthcare field 
• Strong verbal and written skills 
• Superior customer service skills 
• High level of professionalism 

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation Medical Group (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation Medical Group
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days' vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year

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