Medical Call Center Representative - United Vein & Vascular Centers

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

• Competitive compensation package
• Outstanding work life balance
• Health, vision, and dental benefits
• 401K plan match
• Life insurance (100% company paid)
• PTO and paid holidays

The Clinical Intake Representative I will review incoming physician referrals for prospective patients and will determine the urgency of the referral and appropriate next steps for each patient based on established clinical protocols.

• Contact patients to visit a UVVC clinic for an initial visit based on referral.
• Receive inbound calls from prospective patients and work to schedule them to visit a UVVC clinic for an initial visit.
• Develop relationships with physician liaisons to ensure physician referrals are processed timely and appropriately.
• Communicate with referring providers to discuss any questions or concerns regarding referral.
• Field overflow inbound service calls from existing patients and service the patient request.
• Re-engage patients that have contacted UVVC in the past but have not scheduled an initial visit with the goal of booking their first appointment.
• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
• Other duties as assigned.

• Healthcare or medical experience required; LPN’s or MA’s preferred.
• Call center and/or customer service experience required.
• Advanced knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Proficient in MS Outlook and other computer platforms.

At United Vein & Vascular Centers, we understand the importance of attracting and retaining top talent. We offer a comprehensive compensation package designed to recognize your skills and expertise:

• Competitive pay ranging from $19.00 to $24.00 per hour, based on experience and skillset.
• Health, vision, and dental benefits to ensure your well-being and that of your family.
• 401K plan to support your long-term financial goals.
• Life insurance coverage, with 100% of the premiums covered by the company.
• Generous paid time off (PTO) and paid holidays for a healthy work-life balance.

Join our dynamic team today and embark on a rewarding career with United Vein & Vascular Centers, where your contributions make a difference in patients' lives every day.  Apply now to be a part of our exciting journey!