Medical Call Center Representative - Chapa-De

We are seeking talented and dedicated individuals to join our dynamic team as a Medical Call Center Representatives. You’ll be the friendly voice our patients turn to when they need assistance. From scheduling appointments to answering questions, you’ll be the one who guides them through their healthcare journey with compassion and empathy.

Salary: $21.00 - $24.45 starting, DOE.

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

Your Responsibilities:

• Field inbound calls from patients with professionalism and compassion
• Schedule appointments and coordinate with healthcare providers
• Provide accurate information on services, procedures, and general health inquiries
• Escalate urgent matters to appropriate medical staff promptly and efficient

Keyword: medical registration, medical receptionist, medical call center, call, center,
Required Experience:

Requirements:

• High school diploma or GED.
• 1-year hands on experience answering high volume phone calls
• Proficiency using a computer, preferably health record systems. 
• Strong customer service approach to problem solving situations.
• Basic knowledge of medical terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. With clinics located in Auburn, CA and Grass Valley, CA, we have multidisciplinary health care teams that provide a broad spectrum of services.

Chapa-Derecognizes that our strength lies in our people. We are committed to theprinciples of equal employment and complying with all federal, state, and locallaws providing equal employment opportunities, and all other employment lawsand regulations. It is the intent of Chapa-De to maintain a work environmentfree of harassment, discrimination, or retaliation. We are dedicated to thefulfillment of this policy in regard to all aspects of employment, includingbut not limited to recruiting, hiring, placement transfer, training, promotion,rates of pay, and other compensation, termination, and all other terms,conditions, and privileges of employment. Chapa-De provides reasonableaccommodation to enable qualified individuals with disabilities to perform theessential functions. Please tell us if you require a reasonable accommodation.We comply with California Department of Public Health Requirements. This mayinclude, but not limited to, masking during flu season for employees whodecline an annual flu vaccine. Preference in filling vacancies will begiven to qualified Indian applicants in accordance with the Indian PreferenceAct (Title 25, U.S. Code, section 472 & 473).

From: Chapa-De