Medical Billing Specialist - Rose International

Required Education: High school graduate or equivalent required
Preferred Education: Secondary Education

Preferred License/Certification:
•Medical Certification

Required Qualifications/Skills/Experience:
•Strong verbal and written communication skills
•Knowledge of Revenue Cycle Customer Billing
•Excellent oral and written communication skills preferred
•Detail oriented with a focus on exceptional customer service
•Strong time management skills and ability to manage individual assignments
•Ability to work in a team environment
•Strong attention to detail
•Requires the ability to work with and maintain confidential information

Preferred Qualifications/Skills/Experience:
•Experience in the healthcare industry preferred
•Knowledge of customer relationship management (CRM) tools and related analytics desired

Competencies:
•Experience with Microsoft Office - Word, Excel, PowerPoint required
•Familiarity with performance metrics and ability to meet identified targets required
•Strong customer service skills and professional demeanor required
•Working knowledge of HIPAA and the Affordable Care Act;
•Must have an aptitude for problem solving and staff coaching/training;
•Must be able to communicate both written and orally in a business professional manner;
•Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
•Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
•Analytical skills are required

Job Overview:
The position of Customer Accounts Specialist is within our Revenue Cycle Management located at Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB’s is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management.

Job Duties:
•Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
•Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
•Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
•Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
•Able to explain a billing statement and methodology.
•Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
•Process requests quickly, accurately, and consistently with general supervision
•Submit adjustment / refund requests if needed.
•Keeps management informed of areas of concern and problems identified.
•Assists in monthly closing by assuring all appropriate information is entered into the system.
•Process credit card payments.
•Monitors hardship applications.
•Process correspondence, as assigned.
•Performs other related duties as assigned.
•Follows all HIPAA guidelines.

Industry: Medical Billing
Estimated Start Date: ASAP
Location: Onsite role at Livermore CA
Travel: Not required
Parking: TBD
Dress Code: TBD
Specific Details: NA

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).