Medical Billing and Customer Service Representative - Lumen Solutions Group, Inc.

Job Title: Medical Billing and Customer Service Representative

Location: Onsite – Owings Mills, MD

Position Overview

We are seeking Call Center professionals with a strong background in medical billing and customer service to join the Billing and Collections team. This role focuses on providing inbound customer support to members regarding billing and reconciliation inquiries. You will handle 30-40 calls per day, primarily from members, while taking payments, processing refunds, and addressing medical billing questions.

This is a full-time onsite position with staggered start times between 8:00 AM and 9:00 AM. Candidates must have a backup laptop for remote work during inclement weather and be available for 4-6 weeks of mandatory training without absences.

Key Responsibilities

• Customer Support:

  • Handle inbound calls from members (and some outbound) to address billing and reconciliation inquiries.
  • Provide exceptional customer service while answering questions about account balances, billing discrepancies, and payment processing.
  • Process refunds and take payments over the phone from members and providers.

• Medical Billing Assistance:

  • Support members with billing-related issues, including researching accounts and resolving reconciliation discrepancies.
  • Input accurate data related to insurance, demographics, and member eligibility into the system.

• Daily Operations:

  • Utilize Microsoft Office applications like Excel, Outlook, and Word for documentation and account tracking.
  • Maintain compliance with HIPAA guidelines and company policies regarding patient privacy and ethical billing practices.

Requirements

Required Skills and Experience

• 2+ years of experience in a Call Center environment, preferably handling medical billing-related calls.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word).
• Strong communication and customer service skills, with the ability to handle 30-40 inbound calls per day.
• Background in medical billing, reconciliation, or experience working in a doctor's office as a phone support/customer service clerk.

Preferred Qualifications

• Familiarity with HIPAA regulations and compliance standards.
• Ability to work effectively under deadlines and adapt to a fast-paced environment.
• Experience managing member-focused inquiries, especially in medical billing or accounts receivable (AR) processes.

Additional Information

• Interviews: Face-to-face interviews are required.
• Training: 4-6 weeks of mandatory training (attendance is non-negotiable).
• Tools: Candidates will be provided with a desktop computer for onsite work and must have a personal laptop for backup during remote work scenarios.

If you thrive in a member-focused call center environment, have strong medical billing knowledge, and excel at delivering outstanding customer service, apply today to join a fast-paced and dynamic team!