Medical Billing and Collections Specialist - Lumen Solutions Group, Inc.

Job Title: Medical Billing and Collections Specialist

Location: Onsite – Owings Mills, MD

Position Overview

We are seeking a Medical Billing and Collections Specialist to join the Billing and Collections department. This position is responsible for ensuring accurate invoicing, reconciling accounts, and collecting outstanding payments. The role will involve a combination of research, reconciliation, customer service, and back-end collections support, with occasional phone-based interactions.

This is a full-time, onsite position requiring 40 hours per week with a standard shift of 8:30 AM – 5:00 PM (flexible start time as early as 8:00 AM). Candidates must have a backup laptop for remote work in the event of inclement weather and be available for 4-6 weeks of mandatory training without absences.

Key Responsibilities

• Account Reconciliation: Research and reconcile group or member accounts to ensure billing accuracy and address outstanding payments.
• Refund Processing: Handle refund requests and ensure they are accurately processed.
• Customer Support: Provide inbound and occasional outbound customer service with professional phone etiquette. Respond to billing inquiries and resolve account discrepancies.
• Data Entry: Ensure insurance, demographic, and eligibility information is accurately entered into the system in a timely manner.
• Billing and Reporting: Support the preparation of monthly billing and accounts receivable reports.
• Problem Resolution: Research and resolve complex billing and collection issues, occasionally liaising with insurance carriers to confirm patient eligibility and referral information.
• Compliance: Adhere to HIPAA guidelines, federal regulations, and company policies related to patient privacy and ethical billing practices.

Qualifications

Required Skills and Experience

• 1+ years of experience in medical billing and collections, including reconciliation and accounts receivable (AR) tasks.
• Proficiency in Microsoft Excel and general knowledge of Microsoft Office applications.
• Customer service background, with experience handling both inbound and outbound calls.
• Strong attention to detail and organizational skills, especially in researching and resolving billing discrepancies.

Preferred Qualifications

• Knowledge of HIPAA regulations and best practices for medical billing compliance.
• Experience in providing analytical and reporting support for AR reconciliation or related functions.
• Ability to handle multiple priorities in a fast-paced, results-oriented environment.

Additional Information

• Interviews: Face-to-face interviews required.
• Training: 4-6 weeks of mandatory training (attendance is non-negotiable).
• Tools: Candidates will be provided with a desktop computer but must have a personal laptop for backup during remote work scenarios.

If you have experience in medical billing and collections, excel in customer service, and are detail-oriented, we’d love to hear from you! Apply now to join a dedicated team supporting critical healthcare operations.