Medical Assistant–Medication refills and inbox coordinator - Rancho Family Medical Group

We are looking for Certified Medical Assistants who can support the provider and staff EMR in-baskets.

Support includes completing paperwork, communicating with the patient, and all other tasks which help support the patient. This job description in no way states or implies that these are the only duties to be performed. He or she may be required to follow any other instructions and to perform other duties requested by his or her supervisor based on the needs of the organization.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to take urgent triage phone calls from patients, upon transfer, who may need immediate medical attention, i.e. chest pain, shortness of breath, etc., utilizing a triage protocol (LVN will have access to physician if needed).
• Ability to answer and manage routine portal messages and questions that patients may have. If unable to resolve, LVN forwards message to the provider staff or provider in a timely fashion.
• Oversee medication refill inbox and make sure all prescriptions are refilled within 2 business days max,
• Managing and refilling medications directly to pharmacy per our prescription refill protocol
• Place electronic orders for medication refills as authorized under our refill protocol.
• Phone calls direct to pharmacy when indicated.
• Schedule patient appointments for follow-up visits when appropriate and/or message scheduling department to schedule follow up appointments if indicated per protocol.
• Telephone calls to patients regarding normal lab and imaging results
• Notifying patients of normal lab and imaging results using the MyChart portal
• Notifying patients of abnormal labs and imaging results as communicated to you by the ordering provider.
• Help maintain assigned providers and staff inbox.
• Maintains records and assists with clinical paperwork (i.e., paper refills, orders, forms, referrals, prior authorizations, etc.)
• Ability to accept urgent phone calls from radiology regarding critical imaging results, and then relay the message to the ordering healthcare provider in a timely fashion.
• Assists patients with problems or requests either by telephone or electronically.
• Maintain a clean and organized workstation.
• Works cooperatively with others, including appropriate communication with patients, providers, support staff, and administration.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education (or substitute experience) required:

• High School Diploma or equivalent (GED) required.
• Certified Medical Assistant Certificate
• A valid BLS Certification from American Heart Association required.

Minimum Experience Required:

• Must have a minimum of 1-year clinical experience.
• Must have a minimum of 1 year Triage experience.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.
• Knowledge of and the ability to perform nursing procedures for which the vocational nursing course has provided the necessary degree of skill and judgment; performance shall be limited to those acts for which he or she has been prepared.
• Knowledge of accepted procedures for disposing of used supplies.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Ability to observe the general physical condition of patients to detect signs of abnormalities.
• Ability to record observations and notes completely, accurately, literately, and concisely.
• Computer skills necessary to navigate the company’s EMR system.
• Ability to accept supervision and feedback.