Medical Assistant - MercyFirst

LOCATION: Syosset, NY

REPORTS TO: Nurse Supervisor

DEPARTMENT: Medical Department

SCHEDULE: Full-Time – Onsite

$1,000 Hiring Incentive

AGENCY BACKGROUND:

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.

PROGRAM BACKGROUND:

The Medical Department provides medical services to children ages 0 to 21 that have been placed in MercyFirst care. Children placed in care are more likely than not to be exposed to adverse childhood experiences (ACE) and traumatic stress. ACE exposure is linked to poor academic performance, poor health outcomes, and certain diseases.  The Medical Department is the first line of defense to help detect health problems early. They do so by providing evidence-based, strength-based, trauma-informed, and child-centered approaches to service delivery.
 

POSITION SUMMARY:

Under the direction of the Nurse Supervisor, the Medical Assistant will assist the medical team in providing safe and knowledgeable medical assistance for youth in foster care and in residential settings. Responsible for general clerical tasks within the Medical Program as assigned by the supervisor.
 

REQUIRED QUALIFICATIONS:

• High School Diploma or Equivalent.
•  Must have and maintain a valid Driver’s License with a satisfactory driving record for most positions.
• Minimum 1 year's related experience required.
• Knowledge of infection control.
•  Good organizational skills, ability to communicate effectively, both verbally and in writing.
•  Knowledge of Microsoft word, electronic health records and medical terminology.
• Must have a certificate from a medical assistant certification program.

RESPONSIBILITIES:

• Conduct all work with good faith and compliance with all legal and regulatory requirements.
•  Maintain good attendance and report to work on time.
•  Complete attendance records accurately.
• Safeguard confidential information.
• Successfully complete minimum training requirements.
• Communicate accurate information in a timely manner to supervisors.
• Accurately complete job-related documentation in a timely manner.
• Communicate in a professional manner to children, families, peers, outside agencies/vendors.
• Demonstrate cultural competence.
• Demonstrate a willingness to take on new responsibilities and alter performance with changing needs.
• Continually seek to improve the efficiency and effectiveness of their department and the agency.
• Organize tasks, data and work area.
• Manage time effectively.
• Communicate effectively, both verbally and in writing.
• Maintain a safe and secure environment for clients. 
• Ensure clean exam rooms in accordance with infection control standards between patients and after clinic.
• Assist the Medical team in the establishment of a medical home for children. 
• Collaborate with LPNs to schedule appointments and obtain medical findings/records from external providers.
• Coordinate with the medical team and Medicaid Managed Care Liaisons for medical services that the child receives in the community by making appointments and transitioning the child to home- or community-based living with outpatient treatment (e.g., individual and family therapy) as part of discharge planning
• Ensure forms and documentation are maintained in an integrated system.
• Perform clerical duties for the department including but not limited to: filing, maintaining medical records, computer operation, telephone coverage and photocopying.
• Organize and maintain medical and program/office supplies through inventory and ordering.
• Electronic Health Record-Data entry responsibilities.
• Track and process invoices for payment with the Fiscal department.
• Maintain a safe and secure environment for clients. 
• Maintain appropriate professional boundaries with clients and staff.
• Data entry.
• Answering phone calls and emails.
• Communicate and respond effectively, professionally, and timely via phone calls and email correspondence.
• Perform Physical Body Checks for Signs of Abuse in absence of MD, RN, and LPNs.
• Take vital signs.
• Obtain certain lab specimens.
• Perform basic hearing and vision tests.
• Perform EKG tests as ordered by physician.
• Communicate emergency information to Medical Provider/Director or supervisor in a timely manner
• Assist with special projects.
• Schedule appointments.
• Maintain appropriate boundaries.
• Follow all of MercyFirst’s established policies and procedures.
• Understanding and willingness to commit to the Agency’s Mission, core values, Sanctuary commitments, and DEIB principles.

BENEFITS/PERKS:

• A comprehensive health insurance package including medical, dental and vision plans for you and your family.
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Training to support professional and personal development.
• Employee wellness program
• Employee recognition activities

Pay Rate:
$20/hour
Hiring Incentive - $1,000 after 500 worked hours.

MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.