Medical Assistant/Surgery Scheduler - Eisenhower Medical Center

• Job Objective: A brief overview of the position.
  • Coordinates the care of the patient in a physician’s office on a daily basis, including preparation of medical chart, returning phone calls, ordering tests and prescriptions, collecting pertinent insurance information. Coordinates the surgical scheduling of the patient in a private physician’s office with the appropriate hospital. Obtains surgical codes, authorization, schedules patient cardiac and medical clearances, prepares the chart and films, forwards information to pre-op, schedules patient for pre-op interview, and makes follow-up surgical appointment. All other duties as assigned.
• Reports to
  • Clinical Practice Manager
• Supervises
  • None
• Ages of Patients
  • Adult
• Blood Borne Pathogens
  • Minimal/ No Potential
• Qualifications
  • Education
    • Preferred: College courses/Higher education.
  • Licensure/Certification
    • Required: Medical Assistant Course Completion if hired after November 3, 2019, American Heart Association BLS
    • Preferred: Medical Assistant Certificate
  • Experience
    • Required: Two (2) years experience as a Medical Assistant or one (1) year of scheudling experience
• Essential Responsibilities
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Prepares patient charts timely and accurately.
  • Gather reports to complete chart.
  • Places order for films, labs and other studies as appropriate, timely and accurately.
  • Contacts other physicians’ offices and facilities to gather test results ordered by physicians.
  • Prints daily office schedule
  • Answers all patient questions and requests timely and appropriately.
  • File reports and notes in the charts timely and accurately.
  • Calls and faxes pharmacy orders timely and accurately.
  • Faxes and copies necessary information to insurance companies, other physician offices and other facilities as necessary.
  • Request for films to be delivered to the office prior to the patient’s visit.
  • Ensures completeness and accuracy of all forms filled and signed by patients.
  • Confirms patient appointments timely.
  • Processes billing information accurately and timely.
  • Ensures superbills to be complete, including physician signature.
  • Assists with requesting authorization for PPO patient studies.
  • Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
  • Ensures patient rooms are clean and well stocked.
  • Takes the patient’s blood pressure, height and weight and records findings in the chart accurately.
  • Completes the medication log and reconciles patient medication(s) on each clinic visit
  • Processes patient referrals to other physician offices timely and accurately.
  • Assists with the release of patient records and films to patients.
  • Assists physicians as needed.
  • Obtains physician signatures on appropriate documents.
  • Collaborates with the scheduling of new patients.
  • Schedule follow-up patient visits.
  • Assists with internal billing audits as necessary.
  • Assists with ordering of medication samples.
  • Assists with medical and office supplies ordering.
  • Ensures patient information is correctly entered in the database.
  • Places order for cardiac and medical clearance other studies as appropriate, timely and accurately.
  • Contacts other physicians’ offices and facilities to follow-up on cardiac and medical clearance test results ordered by physicians.
  • Ensures surgery schedule is updated timely and accurately.
  • Ensures correct information required by anesthesia is available as needed, i.e. stress test, echocardiogram, EKG
  • Confirms requested monitoring during surgery, i.e. IOM, stereotactic navigation.
  • Confirms patient surgical appointments timely.
  • Schedules post-op appointments timely and accurately
  • Processes paperwork needed by hospital surgical interview office.
  • Ensures hospital surgical interview office receives the appropriate surgical documents.
  • Reviews lab results with the physicians. Makes notes of abnormal lab results and brings to the physician’s attention.
  • Faxes all necessary documents to pre-op and main OR
  • Tracks surgical orders.
  • Consents patients timely and accurately.
  • Provides written confirmation to patient for the surgery date, pre-op, post-op appointments.
  • Obtains surgical codes for insurance authorization timely and accurately.
  • Pre-certifies patients for in-patient and out-patient procedures.
  • Processes patient referrals to other physician offices.
  • Works with Administrative support to Internal Medicine Chief Residents.
  • Other duties as assigned

PI240467680