Medical Assistant Supervisor - Primary Care - Samaritan Health Services

• JOB SUMMARY/PURPOSE
  • Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.
• DEPARTMENT DESCRIPTION
  • The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.
• EXPERIENCE/EDUCATION/QUALIFICATIONS
  • Registered or Certified Medical Assistant (RMA or CMA) required.
  • Previous medical back office experience/medical assistant training, or completion of a MA/CMA program required.
  • Two (2) years experience in a healthcare setting required (experience must include one (1) year as a medical assistant).
  • One (1) year leadership/supervisory experience required.
  • Healthcare Provider BLS required.
• KNOWLEDGE/SKILLS/ABILITIES
  • Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
  • Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
  • Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
  • Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
  • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
  • Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
• PHYSICAL DEMANDS

  • Rarely
    (1 - 10% of the time)

    Occasionally
    (11 - 33% of the time)

    Frequently
    (34 - 66% of the time)

    Continually
    (67 – 100% of the time)

    WALK - INCLINE

    LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs

    LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

    PUSH (0-20 pounds force)

    PULL (0-20 pounds force)

    CLIMB - STAIRS

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    SQUAT Repetitive

    KNEEL (on knees)

    REACH - Forward

    REACH - Upward

    SIT

    STAND

    WALK - LEVEL SURFACE

    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

    SQUAT Static (hold >30 sec)

    BEND FORWARD at waist

    ROTATE TRUNK Sitting

    ROTATE TRUNK Standing

    FINGER DEXTERITY

    PINCH Fingers

    GRASP Hand/Fist

    CARRY 1-handed, 0 - 20 pounds

    CARRY 2-handed, 0 - 20 pounds

    MANUAL DEXTERITY Hands/wrists

PI254103139