Medical Assistant Sr (Otolaryngology ENT), Downtown Orlando - Nemours

Nemours is seeking a Medical Assistant Sr (Otolaryngology ENT), FULL-TIME, to join our team in Downtown Orlando, Florida.

Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region.

The Medical Assistant Sr. is an important liaison between the patient/family, provider, and other care team members. The Medical Assistant Sr. will coordinate patient flow, review charts for current information, and ensure the appropriate paperwork accompanies the patient to the room. Enter pertinent history. Act as a resource and cross cover as needed. Serve as a trainer and mentor to new associates

Perform job related tasks with advanced knowledge and display an educated understanding of their medical specialty. They must demonstrate the ability to assess situations, bring to resolution and serve as a resource to the department

• Observe Medical Assistants and Roomers for technical abilities and schedule training based on need to ensure proficiency.
• Deliver excellent customer service to the patients/families and other care providers. Focusing on family-centered care.
• Room patients ensuring appropriate documents are with the patient, up to and including required diagnostic reports.
• Performing clinical procedures, to include but not limited to the following:
  • Performing aseptic procedures
  • Taking vital signs
  • Preparing patients for the provider's care
  • Observing and reporting patient's signs and symptoms
• Administering basic first aid.
• Assisting with patient examination/treatment.
• Operate any required medical equipment.
• Perform and collect routine laboratory specimens as directed by provider.
• Perform office procedures including all general administrative duties as required.
• Act as a liaison between support services and other clinical divisions.
• Obtain authorizations according to the patient's insurance policy for any tests, therapies, DME, etc. ordered by the provider.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's clinical coordinator or Operations Manager.

Job Requirements

• High School Diploma required.
• Minimum of one (1) year Medical Assistance experience required.
• Specialized (1 year of training beyond high school).
• Healthcare and Customer Service experience required.
• Medical Assistant Certification preferred.
• AHA BLS Certification within three months of employment and continue to maintain as required.
• Travel required to other locations.