Medical Assistant: Pediatrics at Joslin Diabetes Center

Joslin Diabetes Center’s world-renowned Pediatric Clinic specializes in the care and education of children with diabetes. We work with both children and their families to provide wholistic care and personalized  treatment plans based on the latest research.  Joslin's pediatric clinic is a place of incalculable expertise and hope. We help children and families find a new normal.

Responsibilities:

• Greet patients by name (HIPAA compliant); identify self and explain your role.
• Initiates patient intake process. Ensures medical records are ready the day prior for scheduled patient visit. Cleans and prepares exam rooms for patient/family, greets and escorts patient/family to exam room.
• Interviews patients/families for medication history ensuring accuracy of medications, doses, updates pharmacy information, updates Primary Care information, and administers pre visit questionnaires. Obtains height, weight, blood pressure, and temperature, if requested. Explains visit process.
• If new patient, records patients medications (diabetes and not diabetes related) in medication list.
• Records exam room assignments and other requested information based on departmental procedures.
• Perform finger sticks and phlebotomy and collect appropriate specimens as directed by healthcare professionals.
• Communicate with the providers and team of any patient whose vital signs, blood sugars and/or patient symptoms that are not within normal values. Initiates emergency protocol, as needed.
• Properly identify patient and label all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check. 
• Appropriately label and download patient meters/pumps and print reports whenever needed.
• Ensures physicians/healthcare professionals complete consultation and requisition forms as needed.
• Cleans and restocks exam rooms and supply closet and checks medical supplies. Maintains refrigerator temperature log, calibrate stadiometer and scale daily. Manages ordering of clinic supplies.
• Participates in the daily assigning of patients and staff to exam rooms to facilitate patient flow.
• Completes prior authorization under the supervision of healthcare provider.
• Assist in training new personnel, as appropriate.
• Assist providers and patients with scheduling of appointments, as appropriate.
• Other duties as assigned

Telehealth Duties:

• Patient Reminders:
  • Send reminder email to patients 2 days before the appointment instructing them to email their glucose numbers via telehealth prep email.
  • Call patients 1 day before the appointment instructing them to either upload their devices to our cloud-based platforms (T-Connect, CareLink, Glooko, Clarity or LibreView) or email their glucose numbers to telehealth prep.
  • Download remaining data for patients who have yet to upload devices day of the appointment 
• Device Downloads:
  • Assist patients with uploading their devices when the patient is unable to complete this on their own. 
  • Frequently (every 15-20 minutes) monitor Telehealth emails (20-30 emails/day and Telehealth Prep Inbox, which may often need to be triaged by the Medical Assistant
• Other duties as assigned.

Qualifications Include: