Medical Assistant - LifeLong Medical Care

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Medical Assistant to work at our Downtown Oakland Health Center. The ideal candidate has excellent customer service skills working with diverse populations and previous medical office work experience. Completion of an accredited Medical Assistant program and current CPR are required. 

This is a full time, 40 hours/week, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $21 - $25/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

The Medical Assistant is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the general supervision of the Back Office Supervisor and Lead Medical Assistant, the Medical Assistant is responsible for assisting medical providers by completing basic clerical and clinical tasks utilizing Electronic Health Record systems.

Essential Duties and Responsibilities:

Administrative

• Utilize an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
• Assist in patient flow by timely rooming of patients and maintaining an awareness of exam room availability and timing.
• Provide back-up for the front desk with answering telephones, medical reception, financial eligibility, cashiering and medical records.
• Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
• Perform other duties as assigned by supervisor.
• Participate actively in team meetings and case conferences.
• Willingness to cross-train and perform the functions of financial eligibility, cashiering and telephone operations.

Clinical

• Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
• Perform injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
• Perform phlebotomy as needed.
• Perform EKG, ear lavage, audiometry testing and other tests as necessary.
• Assist practitioners during examinations as needed.
• Provide patient education and information as instructed by clinic practitioners and clinic protocols.
• Participate in home visits and street outreach to provide services.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.

Medical Office Maintenance

• Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
• Clean, sterilize and stock reusable instruments, as needed.
• Test medical and laboratory equipment in accordance with regulatory guidelines.
• Keep all clinic areas neat and clean at all times.

Qualifications

Job Requirements

• High school diploma/equivalent and completion of an accredited Medical Assistant Program.   
• Minimum of one year of experience in a community clinic or medical office setting.
• Proficient in Microsoft Office and the internet.
• Current CPR from AHA approved organization.
• Ability to lift 25 pounds.

Job Preferences

• Bachelor’s Degree in health care or related field.
• Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
• Electronic Health Records and Electronic Practice Management systems experience
• Experience working with the homeless, substance users, HIV (AIDS) infected or psychological impaired persons.
• Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless, substance users, HIV (AIDS) infected, and/or psychologically impaired.
• Bilingual English/Spanish/Arabic