Medical Assistant I - Steward Health Care

â‹â‹Position Summary

• â‹This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email. â‹

â‹â‹Key Responsibilities

• â‹Works closely with providers to assist in delivering world class care to patients.

• â‹Provides a high level of customer service to all new and existing patients of the practice.

• â‹Rooms patient and prepares the patient for the provider visit.

• â‹Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• â‹Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.

• â‹Obtains required consents, completes required forms as needed for specific visit types.

• â‹Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.

• â‹Assists provider with in-office medical procedures.

• â‹Properly labels all specimens, adhering to SMG policy.

• â‹Chaperones Providers as required.

• â‹Administers vaccines and medications as ordered by provider, adhering to SMG policies.

• â‹Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.

• â‹Stocks rooms and monitors expiration dates of exam room supplies.

• â‹Monitors and logs medication/vaccine refrigerator temperatures.

• â‹Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• â‹Follows scheduling rules and direct schedules patient visits in other SMG practices.

• â‹Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.

• â‹Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.

• â‹Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.

• â‹Responsible to inform manager of clinical supply needs or assists with ordering.

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• â‹Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

• â‹Works assigned clinical buckets timely.

• â‹Must be able to work independently with little supervision.

• â‹Adheres to SMG policies.

• â‹Always uses discretion to ensure patient confidentiality.

• â‹Performs other duties as requested. â‹

â‹â‹Skills

• â‹Strong customer service excellence expected.

• â‹Excellent communication and interpersonal skills required.

• â‹Experience with EMR strongly preferred. (Athena preferred but not required)

• â‹Experience with Microsoft Office, Word, Excel, and Outlook preferred.â‹

â‹â‹Education & Experience

• â‹High School Diploma or equivalent required.

• â‹Education from approved medical assistant program or equivalent.

• â‹One to three years as a medical assistant preferred.