Medical Assistant - Full Time - Family Medicine - South Shore Health

Job Description Summary

Under the direction of the department Nurse Supervisor, the Medical Assistant will perform a variety of medical assisting duties both within and in support of the assigned clinical department at South Shore Medical Center and function as a resource person as well as act as a liaison between management and staff. Clinical duties include but are not limited to: maintaining universal precautions; rooming patients, taking necessary vital signs and measurements, administering vaccines, performing treatments and procedures as ordered by the provider. Non clinical duties may include, but are not limited to: communicating information to patients through direct and indirect interactions, maintaining exam and office supply inventory, documenting appropriately in the EMR, and having knowledge of and adhering to the SSH Mission Statement and all SSMC policies and procedures.Pay Rate: 23-30.95 an hour depending upon experience

Job Description

Job Description:

• Exceptional interpersonal, communication, and customer service skills
• Strong clinical and judgment skills are essential.
• Good organizational and prioritization skills
• Ability to work successfully as a team player.
• Demonstrated knowledge of varied medical procedures
• Extensive knowledge of anatomy, physiology and English grammar.
• Ability to react calmly and effectively in emergency situations.
• Ability to read, understand and respond to detailed oral and written instructions; communicate clearly. 
• Able to both lead and take direction from Nursing Supervisor.
• Employee must demonstrate computer proficiency through efficient use of the electronic medical record; telephone communications; e-mail; and other computer software as required.

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives.  Essential functions are critical or fundamental to the performance of the job.  They are the major functions that the person in the job is held accountable for.  Following are the essential functions of the job.

• Prepare for office visit by reviewing patient’s reason for visit.  Prepare any data, forms or equipment needed for the office visit.
• Abstract clinical information into the medical record.
• Ensures all pre-visit work required for exam is completed and that the lab and other test results are available in the EMR.
• Provides direct clinical support to one or more assigned clinicians.
• May scribe for designated provider, which includes typing all dictated office notes (HPI, ROS, PE, Assessment and Plan) pending any ordered labs or images; pending prescriptions; and completing patient letters.
• Administer treatments or therapies to patients as ordered by the provider.
• Assists in procedures and acts as a chaperone when needed.
• Provide patient instructions regarding follow-up care, i.e., routing slip.
• Provide notification of test results by sending letter to patients.
• Provide patient outreach through telephone calls and create appointments.
• Maintain and monitor the patient exam rooms daily and between patients for cleanliness and supplies.
• Documents appropriately in the EMR.
• Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed.
• Assists Nursing Supervisor with completing weekly MA schedules.
• Percept new employees using the established check off sheet reviewing departmental protocols, policies and workflow.
• Works in collaboration with Nursing Supervisor in the preparation of yearly evaluations by providing individual feedback and assisting with chart reviews and reviewing yearly competencies and ensure compliance with all personnel policies.
• Commits to two sessions of our annual flu clinics.
• Function as a team member; appropriately seek help when needed.  Communicate critical patient information to the nurse and/or provider.
• Maintains universal precautions.
• Have knowledge of and adhere to the SSH Mission Statement and all SSMC policies and procedures.
• Abide by and promote all SSMC Service Standards. 
• Act in a professional manner at all times.
• Maintain a positive attitude at all times creating a collaborative and team-oriented environment.
• Serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies. 
• Other duties may be specified by department needs.
• Works the required weekend and holiday schedule.

Technology and Learning

   a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

   b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

PHYSICAL REQUIREMENT

General Activity - Frequent Standing/Walking Required, No Driving

Motion - Frequent Activity Required-pushing, pulling, lifting, bending

Motor Skills - Use of hands required, Use of feet required

Weight/Force - Light lifting required (<25lbs)

Body Fluid Exposure - Yes

JOB REQUIREMENTS

Minimum Education - Preferred

High School Diploma or equivalent.

Completion of Medical Assistant program

Minimum Work Experience

1-2 years in a clinical setting

License/Certifications

Certified Medical Assistant Certificate preferred

Current BLS CPR certification required

Required additional Knowledge, and Abilities

Exceptional interpersonal, communication, and customer service skills
Strong clinical and judgment skills are essential.
Good organizational and prioritization skills
Ability to work successfully as a team player.
Demonstrated knowledge of varied medical procedures

Extensive knowledge of anatomy, physiology and English grammar.

Ability to react calmly and effectively in emergency situations.

Ability to read, understand and respond to detailed oral and written instructions; communicate clearly. 

Able to both lead and take direction from Nursing Supervisor.

Employee must demonstrate computer proficiency through efficient use of the electronic medical record; telephone communications; e-mail; and other computer software as required.