Medical Assistant - Family Practice (32 hours per week) - Sonoma Valley Hospital
Sonoma, CA 95476
About the Job
The Physician Clinics Medical Assistant works in coordination with Medical Providers and staff to provide high quality healthcare services to patients. Serves as initial contact for patient and visitors, greeting them in a courteous and professional manner. Performs diagnostic testing on patients based upon appointment type and need. Performs general practice management duties including scheduling and rescheduling of patients, answering and directing phone calls, collecting co-pays, and opening and sorting mail. Ensures all patients are accurately registered in the Electronic Health Record (EHR) ensuring accuracy of medical records and billing. Monitors patient flow, ensuring efficiency of clinic, and assisting where needed.
Responsibilities:Greets patients and assists them during the check-in and check-out process. Verifies all patient demographics and health insurance information to make sure it is up to date. Accepts and processes office co-pays and account payments.
Works cooperatively with Medical Providers to provide exceptional patient care. Performs patient intake duties based upon appointment type including taking vital signs and measurements, updating patient medical history and medication information in the EHR, and retrieving test results or chart notes as requested.
Performs in-house diagnostic testing including EKGs, PFTs, Urinalysis and other CLIA-waived tests as requested by the provider and prepare specimins for transport. Administers vaccines and therapeutic medications as directed by the provider.
Effectively navigates and accurately utilizes the EHR system, updating patient charts with patient-provided information or from other sources, and completes documentation of patient visits.
Performs treatments in the office under the direction of the medical provider such as ear lavage, wound care, and assists providers with more complex procedures. Follows sterilization best practices to eliminate contamination and spread of infection.
Answers incoming phone calls and assists patients with scheduling appointments. Assists patients with medication refill requests, insurance authorizations and patient-to-provider messaging. Checks voicemail messages as needed.
Maintains controlled substance logs, temperature logs, and emergency medications inventory. Checks medical equipment as needed and advises the Practice Manager of any equipment due for maintenance or calibration. Stocks and cleans exam rooms; manages, orders and stores supplies including medication samples. Routinely checks inventory levels and properly disposes of expired or outdated products.
Actively participates in monthly staff meetings.
Qualifications:Education: High School Diploma or equivalent. Must have successfully completed a Medical Assistant Certification training course from an accredited school or university.
Experience: A minimum of one year experience in a healthcare setting is preferred, but not required.
Licenses & Certifications: Current BLS certificate.
Required Skills & Knowledge: Excellent verbal and written communication skills; medical terminology and procedures; and strong interpersonal skills. Knowledge of basic office procedures and proficient in desktop computer skills. Strong organizational skills; ability to manage priorities and workflow while multi-tasking; maintain versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to communicate effectively with people at all levels and from various backgrounds; understand and appropriately respond to diverse populations. Bilingual in Spanish preferred.