Position Summary:
We have an exciting opportunity to join our team as a Medical Assistant (Faculty Group Practice).
The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks such as scheduling appointments answering phone calls and performing data entry.
Job Responsibilities:
• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff escalate issues
• Answers phone calls
• Reviews and respond to inbasket messages
• Follows up on Rx refill requests
• Assists physician with patient intake & transcribing visit into EPIC
• Performs other duties as needed
Clinical & Administrative Responsibilities
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
• Follows guidelines for validating patient medical record when accessing and updating information including patient name and date of birth
• Assists with maintaining patient flow to and from exam rooms and treatment areas Assists in escorting patients and specimens throughout the facility
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as as per organizational policy & procedure
• Performs Point of Care testing such as: EKG Glucose Testing and Pregnancy Test Urinalysis following organizational policy & procedure and with documentation of any required competency in place
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up to date including bloodwork radiology images medications and past medical history
• Reviews and imports any “Prepare for your Visit” “Outside Information” and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment specimen collection and other clinical safety measures are followed per FGP standards
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories Immunization Medical & Surgical May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic
• Maintains patient privacy as it relates to HIPPA standards
• Handles appropriate patient calls and documents outcome of all patient communications as needed Refers all clinical questions/concerns to RN/Provider
• Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set up according to the specialty where necessary
• Stocks exam/treatment rooms and/or supply closets with medical supplies linen and medical equipment as needed Effectively communicates as supplies need to be replenished
• Cleans and sterilizes designated equipment after use following organizational policy & guidelines and with documentation of required competency in place
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety Hazardous Waste Medsled HIPPA compliance etc
• Partners with administrative and clinical personnel to complete prior authorization medication refills and referrals related to patient continuity of care
• Assists with prescription refill request by locating requested prescription in EMR identifying last patient visit and tasking RN LPN or Provider to evaluate set up and/or process for renewal
• Accompanies physician into exam room and transcribes history including history of present illness past medical and surgical history family and social histories medications and allergies physical exam laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patient
• List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician
• Documents patient orders including laboratory tests radiology tests medications etc
• Performs other duties as assigned
Patient Experience and Access:
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission vision and values and promoting excellence in the patient experience during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES Connect Align Respond Ensure and Sign Off
• Greets patients warmly and professionally stating name and role and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person by phone or via electronic messaging
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model Listen Empathize Apologize Resolve Notify and escalates to leadership as appropriate
• Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership i e ways to optimize provider schedules how to minimize delays increase employee engagement etc
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Minimum Qualifications:
To qualify you must have:
- High School Diploma or the equivalent
- Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from -
- a Nationally Recognized accredited institution such as American Association of Medical Assistant AAMA ; American Medical Technologies AMT ; National Center for Competency Testing NCCT ; National Healthcare Association NHA Competencies:
- Must have MA experience with gastroenterology/endo
- Working knowledge of English is evident in verbal reading and writing abilities; other language an asset
- demonstrated ability in computer skills
- Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience
Preferred Qualifications:
MA experience preferred EKG phlebotomy and venipuncture experience preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Florida's EEO policies,please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.