Medical Assistant (CMA) Lead-Back Office Supervisor - Urgent Care - Samaritan Health Services
Corvallis, OR 97330
About the Job
- JOB SUMMARY/PURPOSE
- Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.
- DEPARTMENT DESCRIPTION
- The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department.
- EXPERIENCE/EDUCATION/QUALIFICATIONS
- Registered or Certified Medical Assistant (RMA or CMA) required.
- Previous medical back office experience/medical assistant training, or completion of a MA/CMA program required.
- Two (2) years experience in a healthcare setting required (experience must include one (1) year as a medical assistant).
- One (1) year leadership/supervisory experience required.
- Healthcare Provider BLS required.
- KNOWLEDGE/SKILLS/ABILITIES
- Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
- Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
- Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
- Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
- Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
- Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
- PHYSICAL DEMANDS
Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)WALK - INCLINE
LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs
LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
LIFT (Overhead: 54" and above) 0 - 20 Lbs
SQUAT Repetitive
KNEEL (on knees)
REACH - Forward
REACH - Upward
SIT
STAND
WALK - LEVEL SURFACE
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
SQUAT Static (hold >30 sec)
BEND FORWARD at waist
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
MANUAL DEXTERITY Hands/wrists