Medical Assistant - Boston Health Care for the Homeless Program

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Boston Health Care for the Homeless Program is looking for a Medical Assistant to provide clinical and clerical support services at our Southampton and Transitions Clinics.  The duties of this role are essential to the overall functioning of the clinics and is crucial to assuring the continuity of patient care, providing an essential link for communication involving all departments including transportation.

Hours:  Full-time; 40 hours per week, weekdays and weekends. Shifts will vary: 6-2:30pm, 8a-4:30 pm, 12-8:30p & 7am-8:30pm     

Responsibilities:

Clinical Support: Under the direction of the RN Clinic Manager or the Charge Nurse, performs a variety of appropriately delegated patient care interventions

• Collaborates with the supervising RN throughout the shift to determine appropriate work assignments and priorities, as well as communicating the status of delegated task completion and outcome of patient data findings. 
• Act as a member of the team of care givers; treats patient in a manner that preserves and supports patient confidentiality, patient rights, and patient’s dignity; maintains timely ongoing verbal communication in order to assure good patient care and the effective running of the Clinic
• Accurately collects requested patient data (e.g. vital signs, weights and reason for visits), notifying the supervising RN of abnormalities; responsible for collecting, collating, and entering data and information into the applicable database or format in an accurate and timely manner; maintains appropriate equipment logs and records per standards
• Performs basic patient testing, including, but not limited to, tests for guiac, urine dip, and glucose fingerstick; collects, labels, and sends specimens to the lab, with appropriate laboratory slips and/or requisitions
• Assists nurse/provider during complex treatments/procedures, including but not limited to, doing preps and set-ups for examinations/treatments, assisting during procedures when requested or required
• Check inventories on a weekly basis, order clinic supplies and stock them in their appropriate location upon arrival in order to avoid a shortage or misplacement of necessary supplies

Clerical Support:

• Work effectively with BHCHP administrative and clinical staff to obtain information or paperwork necessary for enrolling patients into the appropriate medical or cash benefits programs.
• Copying, faxing and filing as needed
• Greet and register all patients
• Phone coverage and triage of calls
• Scheduling and recording primary and specialty appointments correctly and in a timely manner
• Handle third party billing process 

Qualifications:

      Basic Knowledge/Skills:

• Medical terminology
• Vital signs
• Computer skills preferred, including MS Office, MSI, IDX, Logician, EPIC
• Ability to operate basic office equipment (fax, copier)
• Proficient reading and writing skills in English
• Phlebotomy                

      Experience and Education:   

• High School Diploma or Equivalent required
• Experience in a medical setting preferred
• Secretarial training a plus
• Successful completion of a Certified Medical Assistant program

Compensation and Benefits:

• The compensation starts at $22.00 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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