MEDICAL ASSISTANT/BACK OFFICE I, II or III – CLINIC - Tri City Healthcare District

Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. 

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

The Back Office Medical Assistant performs a variety of clinical and clerical responsibilities to assist care providers in examination and treatment of patients.  Enters pertinent information into patient charts, and performs related clerical tasks.  Responsible for assisting the physician with all aspects of patient care including: rooming patients, taking vitals, and documenting patient histories. 

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

ALL

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information.
• Observes, records and reports pertinent patient symptoms, reactions, condition changes, and information. Immediately identifies and reports to RN or practitioner all adverse observations, reactions, conditions or emergency situations.
• Transcribes patient specific data into electronic system using practitioner generated ICD-10 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
• Prepares room and instruments for use during exam or procedure. Assists MD, PA or NP with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures.
• Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established policies and procedures.
• Identifies, draws up and labels medications on sterile and unsterile field for immediate verification and administration by the practitioner. Verbalizes preparation and shows practitioner medication container.
• Calls patient prescription to pharmacy, as ordered by authorized practitioner.
• Assists in resolving and/or responding to non-clinical related patient complaints and inquires.
• Performs other duties as necessary.

Medical Assistant I

• Manage a caseload of 20+ patients per day with physician assigned to.

Medical Assistant II

• Manage a caseload of 25+ patients per day with physician assigned to.
• Process referrals, orders, and complete all disability forms.

Medical Assistant III

• Acts as preceptor/trainer to both new hires and practice manager(s) on front and back office workflows, clinical and administrative software application training, and post appointment referral processing.
• Identifies and implements operational strategies and process improvements for department/unit working in concert with the clinic manager.
• Manage a caseload of 35+ patients per day with physician assigned to.
• Provide onboarding and training to Medical Assistants that are new to the practice.
• Acts as lead resource for billing and coding of medical procedures and services provided in the clinic; working closely with the billing/coding personnel.
• Process referrals, orders, and complete all disability forms.
• Proof read physicians dictation and inform of any errors.
• Cross trained in all front and back office clinic functions.

Qualifications:

ALL

• Demonstrated knowledge of and skill in interpersonal relations, customer service, detail-oriented, problem solving, teamwork, creativity/innovation and meet variable workloads, required.
• Excellent oral & written communication skills, required.
• Excellent organizational skills, attention to detail and the ability to prioritize and multi-task, required.
• Demonstrated ability to work in a team environment; receiving instructions, required.

Medical Assistant I

• Relevant clinical Medical Assistant experience, preferred. May consider applicable C.N.A. experience in lieu of Medical Assistant experience.

Medical Assistant II

• Two (2) to five (5) years relevant clinical medical assistant experience, required. May consider applicable C.N.A. experience in lieu of Medical Assistant experience.

Medical Assistant III

• Minimum (5) five years relevant clinical medical assistant experience, required. May consider applicable C.N.A. experience in lieu of Medical Assistant experience.
• Minimum (3) three years dedicated subspecialty experience (orthopedics, cardiac, urology, general surgery, primary care or other surgical specialty), required.

Education:

Medical Assistant I

• Graduate of Medical Assisting program or graduate of Certified Nurse Assistant program or Military Medical Specialist training, required.
• May consider completion of two years on-the-job training in Medical Assisting or Certified Nurse Assisting and High School diploma or GED required.

Certification:

ALL

• Current BLS certification from the American Heart Association (healthcare provider), required.

Medical Assistant I

• C.N.A. or MA certification required within 6 months of hire.

Medical Assistant II & III

• Current MA or C.N.A. certification, required.
• Current Phlebotomy certification, preferred.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work. 

*Salary/Hourly wage range for this position is posted.  Actual pay will be determined based on verified experience as well as internal equity.

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.