Medical Administrative Assistant - Excel Partners

Medical Administrative Assistant

Job Description:

Stamford, CT, medical office is looking to hire a temporary Medical Administrative Assistant.

Schedule: 8:30 am-5 pm, Monday-Friday
Start ASAP - 3-6 Months
Pay $18-23

Job Summary:
Answer phones, greet/meet patients, schedule appointments, check patients in and out, perform administrative duties, file, enter data, etc.
Fast-paced environment

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Greets and directs visitors/patients courteously and professionally.
  
• Obtains, verifies, and/or updates patient demographic information.
  
• Collects co-pay and copies of the patient's insurance identification card.
  
• Assists with answering and screening calls and triaging all incoming telephone calls for urgent information or services. Schedules appointments, records, and forwards messages as required.
  
• Responds to requests for routine information or assistance within the scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
  
• Maintains strong current knowledge of policies and operating procedures.
  
• Initiates calls as requested by the Physician, Office Manager, or other professional staff.
  
• Responsible for opening/closing office duties as needed.
  
• Photocopying, faxing, and distributing documents as required and promptly.
  
• Maintains the order of the document processing area and supply closets, notifying the Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt, and keeping them in their designated areas.
  
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
  
• Responsible for managing incoming and outgoing departmental mail, dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.
  
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
  
• Practice and adhere to the Code of Conduct philosophy, Standards for Service Excellence, and organizational values of Teamwork, Integrity, Compassion, Respect, and Accountability.
  
• Completes required continuous training and education, including department-specific requirements.
  
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
  
• Performs other duties as assigned.

Requirements:

• High School Diploma or equivalent with a minimum of three years of related front office experience required.
  
• Demonstrated strong interpersonal and organizational skills.
  
• Effective communication skills, both verbal and written English proficiency, required
  
• Ability to function independently with minimal supervision within the position's scope of knowledge and authority.
  
• Computer skills required (MS Office Word and Excel).
  
• Solid phone/customer service skills.
  
• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
  
• Ability to handle sensitive and confidential information.
  
• Ability to perform complex administrative tasks.
  
• Ability to work under pressure in a fast-paced and, at times, hectic environment.
  
• Careful attention to detail.
  
• Ability to work both in a team and independently.
  
• Ability to demonstrate professionalism.