Medical Administrative Assistant - SouthLight Healthcare

Medical Administrative Assistant

Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope & Authenticity!

As our Medical Administrative Assistant, your will function as the first point of contact and an information source for new and existing clients at SouthLight's Raleigh offices. This position is responsible for a variety of day-to-day operations including, but not limited to: greeting clients and visitors, answering and routing calls, collecting copays and service fees and keeping paperwork organized. Additionally, this position will assist with internal and external referrals.

Schedule

FT, Monday-Friday from 8 am – 4 pm. Occasional 7 am - 3 pm shifts.

Pay

Starting at $18.00 per hour.

Benefits

Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.

Job Responsibilities of a Medical Administrative Assistant

• Provide superior customer service to all participants, staff and visitors in a courteous, welcoming and professional manner
• Manage participant flow by providing timely check-in procedures upon arrival
• Answer incoming calls, providing information regarding treatment services, screening prospective patients and general inquires; transferring calls to the appropriate source as needed
• Utilize electronic medical record and advanced clinic automation methadone software to ensure information received is accurate, timely, and moved through the approval process efficiently
• Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances and accurately post payments
• Reconcile daily receipts and money collected with end of day reports to confirm money balances and prepare individual deposit
• Management of medical provider schedules
• Complete reminder calls and no-show calls for all participants enrolled in medical service programs

Qualifications of a Medical Administrative Assistant

Education and Experience

• Minimum of HS diploma or GED
• Minimum 1 year of front office experience, customer service, or related field
• Behavioral health experience a plus
• Bilingual a plus

Knowledge, Skills and Abilities

• Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Highly organized and detail-oriented
• Demonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environment
• Commitment to strong customer service focus rooted in empathy
• Excellent time management and prioritization skills to handle and manage high volume of calls
• Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activities
• Ability to use an electronic medical record system
• Comfortable with MS Office Suite and windows-based applications

About SouthLight Healthcare

Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.

Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.