Mediation and Support Specialist - SGA Inc.
San Francisco, CA
About the Job
Software Guidance & Assistance, Inc., (SGA), is searching for a Mediation and Support Specialist for a contract assignment with one of our premier Healthcare clients in San Francisco, CA .
Responsibilities :
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Responsibilities :
- Involves providing a bridge between medical centers and patients / families. Services include coordination of communication between patients, families and medical staff, providing patients with information on hospital services, procedures and protocols, and ensuring all concerns and complaints are directed to appropriate units within the medical center for resolution.
- The Mediation & Support Specialist coordinates comprehensive multidisciplinary reviews, recommends potential resolutions, and exercises appropriate judgment in development of responses to situations ranging from simple to complex in order to reach the goal of maximum patient/customer and staff satisfaction while minimizing medical-legal risks to the Medical Center.
- Facilitates and leads activities which reduce or prevent negative outcomes and which promote patient satisfaction and have a positive impact for the Medical Center. Actively supports and educates Medical Center staff regarding Patient Rights and Responsibilities, Patient Satisfaction, Customer Service and Service Excellence activities, Equal Access, and effective patient/customer communication to ensure internal effectiveness and external regulatory compliance.
- 4-5 years of relevant experience
- Thorough knowledge of Patient Relations techniques and procedures. Applies knowledge to provide patient support and improve patient satisfaction.
- Knowledge of Patient Relations, medical center, and UC policies and processes. Thorough knowledge of relevant patients' rights federal, state and local laws and regulations to identify potential compliance risks, clinical and operational implications.
- Strong skills to resolve patient or customer issues. Ability to produce high quality work and keep commitments. Productive in work volume, speed, quality and consistency.
- Ability to perform all commonly applicable functions in word processing and spreadsheet software. Comprehensive knowledge of organization's Patient Relations application programs to teach others.
- Bachelor's degree in related area and / or equivalent experience / training.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Source : SGA Inc.