Mechanical Insulation Inside Sales Representative - Homans Associates

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for a Mechanical Insulation Inside Sales position in our Wilmington, MA location. There is no relocation assistance offered for this position.

Homans Associates is seeking a dedicated and motivated individual to join our team as a Mechanical Insulation Inside Sales Representative. This role is integral to supporting the growth of our sales by assisting customers with product selections, pricing, and order fulfillment. The ideal candidate will possess strong communication and interpersonal skills, a high sense of urgency, and a desire to succeed and grow within the company. Mechanical insulation knowledge being highly preferred.

Responsibilities of the Mechanical Insulation Inside Sales Representative:

• Support the growth of sales through product selections and pricing to customers.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
• Maintain productive relationships with customers, and the sales force.
• Receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features.
• Support and communicate with the sales force on project documentation and order write up information
• Assist outside sales team in all functions of support
• Works with staff to check and maintain open orders, purchase orders and return merchandise purchase orders.
• Resolves or alerts management regarding inventory issues or customer concerns.
• Perform administrative tasks as assigned

Qualifications of the Mechanical Insulation Inside Sales Representative:

• Highly motivated self-starter, able to work with minimal direction required from management
• High sense of urgency and strong communication/interpersonal skills
• Mechanical insulation knowledge highly preferred
• Strong PC and software literacy required
• Must possess desire to succeed and learn for future growth and development
• Excellent customer relations and customer service skills
• High School diploma or equivalent required