Director of Data Analytics and Business Intelligence (Hybrid in Austin, TX - EPIC experience required) - CommUnityCare Health Centers

Overview

The Director of Data Analytics and Business Intelligence (DDABI) oversees the development, maintenance and enhancement of service delivery reporting systems that speak to clinical quality, access, utilization and financial metrics. This role enables the use of actionable data in support of key strategic and operational priorities aligned with CommUnityCare's mission of strengthening the health and well-being of the communities we serve. Under the general direction of the Chief Medical Officer, the DDABI will leverage their expertise to support robust data analytics and business intelligence functionality to drive decision-making and insights that enhance CommUnityCare's services, overall effectiveness and efficiency, and population health management capabilities. In addition, the DDABI will serve as the organization's lead data expert and, as such, will work with stakeholder groups to create timely and effective dashboards, visualizations, reports, and business tools with broad applicability. Lastly, the DDABI fosters the democratization of data and development of data usability throughout the organization.

Responsibilities

Essential Functions

1. Service Delivery Reporting

Responsible for the development and maintenance of key performance indicator service delivery reports and dashboards including:

•    o Clinical Quality reporting.

•    o Uniform Data System reporting.

•    o Patient Retainment and Capture / Recapture reporting.

•    o Access and Utilization reporting.

•    o Financial Reporting Support.

•    o Population Health Management Reporting including the use of patient registry / analytic capabilities.

•    Supports data reporting for grants management and strives to automate this reporting wherever feasible by leveraging CommUnityCare’s Electronic Medical Records System (“Epic”).

•    Develops standard data filtration structure that facilitates ease of health equity analysis.

•    Ensures reporting and data management adhere to regulatory standards.

2. Leadership

Helps to identify and then implements data strategy initiatives that drive clinical excellence, population health, financial and resource stewardship, and positions CommUnityCare as highly reliable, highly effective, and nation leading health center.

Collaborates with internal and external stakeholders to determine data analytic priorities that support continued organizational success as a national leader.

Supports initiatives, including use of business intelligence, to enhance service delivery and performance outcomes.

Maintains comprehensive catalogue of data requests and facilitates prioritization of work at the direction of executive leadership.

3. Data Analytics

Leverages the embedded reporting and analytic capabilities of Epic and adheres to the goal of data democratization through data availability and self-reporting wherever feasible within Epic.

Ensures that metrics and benchmarks established as part of CommUnityCare’s Board approved strategic plan and annual quality plan are developed to measure the performance and outcomes of prioritized projects and initiatives.

Supports analysis of key metrics as prioritized by the annual quality plan or by senior leaders.

Oversees analysis of data that identifies health trends, population risk stratifications and interventional opportunities in furtherance of CommUnityCare’s population health management initiatives.

4. Reporting and Communication

Regularly reports to senior leadership on the progress and outcomes of CommUnityCare’s informatics initiatives.

Balances the need for timely data with data integrity per the needs of the data customer noting that perfect data is not always required to inform decisions or to drive change.

Supports the dissemination of key findings and insights derived from data analytics and business intelligence to a wider audience, including simple and effective data visualizations as directed by senior leaders and in concert with the Marketing and Communications Department.

Facilitates communication between different departments and fosters a collaborative environment.

Other Job Functions:

Develop and monitor standard pathway for obtaining Blue Ribbon status of Epic foundation system dashboards, reporting workbench reports and Slicer Dicer models.

Oversee training materials relevant to the reporting tools within Epic, partnering with training and education team as the analytics subject matter expert for related content.

Partner with the Enterprise Joint Technology team as it relates to decisions and directives affecting database design and interfaces and integration that requires informatics support or input.

Monitor and optimize Epic foundational reporting; offer recommendations on system improvement to drive consistent and accessible reporting.

Chair the Data Governance Advisory Council, directing the council through strategic development of reporting standards, decision-making, data integrity assurance, and overall governance structure development and maintenance.

Complete annual evaluations and revisions to the Data Governance Program Charter

Develop and maintain documents and processes that support data governance, including but not limited to: Dependency of Reports list, centralized report inventory, prioritization methodologies and lists, and request tracker as it relates to reporting and system conversions.

Other duties as assigned.

People Management/Department Management/Business Unit Management:

Works in tandem with the Health Center’s leaders to ensure a collaborative team-oriented environment.

Leads and motivates the team members under his/her supervision; uses effective performance management processes.

Performs objective annual evaluations of all direct reports.

Supports, leads, and models the vision, mission and values of CUC.

Supervises and is responsible for guiding the work of the data analytics team.

Fosters a culture of continuous learning and development within the data analytics team.

Facilitates collaboration and knowledge sharing among data analytics team members.

Qualifications

Education

Education Level

Education Details

Required/Preferred

 

Master's Degree

Master's degree or higher in Public Health, Health Informatics, Data Science, or a related field.

Required

 

 

Work Experience

Experience

Experience Details

Required/Preferred

 

5 years

in healthcare, with a focus on health-related data analytics and business intelligence.

Required

and

3 years

experience with healthcare quality metrics.

Required

and

3 years

of T-SQL scripting. Proficiency level should be considered advanced. This includes the ability to write stored procedures that leverage dynamic variables.

Required

and

5 years

years working in Epic.

Required

and

3 years

of experience utilizing Epic’s Clarity and Caboodle data models to develop and optimize data reporting in SlicerDicer or Reporting Workbench.

Required

and

1 year

of experience with Python scripting.

Required

and

 

Proven track record of leading a data analytics team.

Required

and

 

Expertise in health data analytics, including knowledge of relevant tools and software.

Required

 

 

Strong background in population health management and healthcare informatics and data analysis including tools such as Microsoft SQL.

Preferred

 

 

Knowledge, Skills and Abilities

KSAs

Proficiency

Extensive Epic competency driving system-wide reporting through Slicer Dicer and Report Workbench; strategic and functional data warehousing in Epic Caboodle and Clarity; subject matter expertise to drive problem solving for a data driven organization; knowledge of and experience building registries to drive population health and quality improvement.

 

Advanced experience working in a Microsoft SQL Server environment. High level of skill in data collection and data manipulation utilizing tools such as Excel and SQL Server.

 

Demonstrated experience with relational databases, data queries, and data extraction techniques including the ability to import, merge, and export files between applications, perform analyses, and prepare reports.

 

Significant experience in gathering, organizing, formatting, and analyzing various forms of clinical and organizational data, including identifying and assessing trends to identify areas of interest.

 

Significant experience with Power BI data visualization/business intelligence tools, dashboards and reports. Ability to design, develop and maintain complex data visualization dashboards on other platforms (for example, Azara or Tableau).

 

Strong knowledge of databases, stored procedures, and the scheduling of jobs.

 

Maintains a working knowledge of key indicators, standards, and processes related to EHR systems.

 

Highly motivated self-starter able to take ownership of analysis projects from start to finish, with the ability to meet established timelines.

 

Sophisticated systems thinker and humble collaborator who effectively translates strategic inquiries into robust data analytics.

 

Analytical mindset and passion for gleaning actionable insights from raw data, with ability to interpret and articulate analysis findings.

 

Exceptional leadership and management skills.

 

Ability to work with diverse teams and effectively collaborate with leaders from all areas of organization.

 

Strong organizational skills with a strong attention to detail and accuracy.

 

Excellent verbal and written communication skills. Strong interpersonal skills.

 

Ability to work independently to complete a project.

 

Ability to be flexible and work in a fast-paced environment.

 

 

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/Preferred

 

 

Epic Cogito, Clarity Data Model, Caboodle Data Model certification required.

Upon Hire

Required

and

 

Must meet CommUnityCare’s Epic preassessment criteria.

Upon Hire

Required

 

Additional Epic certifications, including, but not limited to: Healthy Planet, Professional Billing, Ambulatory, Cadence.

 

Preferred