MARKETING & EVENTS MANAGER, AUX Events & Conferences - Boston University

Events & Conferences is a division of Auxiliary Services responsible for the coordination of University-wide events, room scheduling of University events, management of the summer conference operations, management of a campus arts venue, and the coordination of non-University conferences and events throughout the year. Our mission is to support the academic enterprise of a vibrant research institution by providing comprehensive service and event planning resources at an exceptional value to campus departments and external clients.

We are seeking applicants for a Marketing and Events Manager. Reporting to the Assistant Director of Client Services, this position will support the marketing and registration activities of the department as well as serve as a primary contact for conferences and events.

Responsibilities include:

• Developing and implementing marketing strategies to promote Boston University's event venues, targeting a wide range of events such as day-only, multi-day, overnight conferences, social events, and weddings.
• Designing custom registration sites and housing reservation sites.
• Coordinating program needs for summer overnight accommodations and year-round events and conferences, including creating proposals and contracts, arranging and execution of services, and financial reconciliation.
• Responding to inquiries from prospective clients, providing detailed information about venue options, pricing, and services.
• Client services functions including creation and administration of client surveys, gift campaigns for clients and service providers.
• Manage up to 2 student employees, including hiring, training, scheduling, while providing day-to-day supervision, guidance, and support.

Required Skills

• Bachelors Degree and three to five years of relevant experience, with a focus on customer service, events/conferences, or hospitality, and demonstrated expertise in marketing within these fields.
• Passion for customer service and the ability to remain calm and positive under pressure while effectively and diplomatically communicating with a variety of constituencies.
• Self-starter with the ability to be proactive and follow through on projects independently.
• Proficient with Microsoft Office including Excel and experience in creating/editing websites.
• Ability and willingness to work evenings and weekends for events or client meetings.
• Valid Drivers License, knowledge of Boston University and supervisory experience is preferred.

A cover letter is required for consideration.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.