Level 1 Field Engineer - NSC Global

Overview

NSC Global is currently looking for a Level 1 Field Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, Ohio. Please review our website at www.nscglobal.com for more information on our organization.

Main job purpose

As front line support for our client base, you must be empathetic to customer needs and understand their sense of urgency.  As part of the Onsite Support Services environment, you must function successfully in a team environment with a constant focus on customer satisfaction and meeting service levels.    

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Monitor and control daily service call activity, utilization, inventory levels and service levels
• Exceptional customer service
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics
• Adherence to assigned schedule
• Adhering to documented policies, procedures and processes for nscgobal and customer specific.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment
• Maintain knowledge levels as industry enhancements occur
• Support installation and implementation of connectivity and high-end systems products
• Continuous improvement of service delivery.             

Qualifications

Key Competencies

Technical:

• Proficient in Computer and Printer Hardware                                                                                                              
• Proficient in Common Software applications                                                                                               
• Proficient in Microsoft Operating system                                                                                                      
• Proficient in Customer Service Aptitude                                                                                                         
• Basic knowledge in Networking                                                                                                        
• Basic knowledge in VPN and Wireless                                                                                                                             
• Basic knowledge in Ticketing software                                                                                                           

Non Techincal:

• Basic knowledge in ability to multi-task
• Basic knowledge in Support Values and Principles of nscglobal
• Basic knowledge in Oral and written communication skills
• Valid B category driver's licence
• English at least on B2 level

What we offer:

• Dynamic and fast-growing company
• Multinational environment
• Professional development opportunities
• Challenges and exciting projects
• Supportive environment
• Outstanding teamwork
• Work-life balance
• Treating people with humanity