Marketing Coordinator - Inforum - Shaw Industries Group, Inc.

Job Title

Marketing Coordinator - Inforum

Position Overview

As a Marketing Coordinator for the brand's Inforum group, you will serve as the marketing department’s front-line communication and support to our sales force and clients; making sure our sales team has the product, competitive and technical information needed to grow our business across all market segments and product categories.

Responsibilities:

• Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.

• Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.

• Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.

• Research and provide competitive analysis.

• Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.

• Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledge and resolve internal and external customer issues, providing a world class client experience.

• Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Required Competencies:

• Communicate effectively

• Initiate action

• Continuous improvement

• Learn & apply

• Collaborate

• Build Customer Satisfaction

Job Requirements:

• Bachelor's degree in marketing or communications, or relevant experience

• Proficiency in computer usage

• Self-driven and motivated

• Strong collaborative abilities

• Exceptional verbal and written communication proficiency

• Fundamental graphic design capabilities

Preferred Skills:

• Versatile in addressing diverse internal and external customer concerns

• Proficient in managing various customer interactions, such as phone calls, emails, and live chats

• Organized and capable of efficiently handling multiple projects simultaneously

• Demonstrates composure in high-pressure situations

• Exhibits strong time management skills and meets deadlines effectively

• Familiarity with international markets, foreign cultures, and international business operations

Shaw Contract, headquartered in Cartersville, Georgia, operates globally with a focus on sustainable practices. Our Create Centre in Cartersville serves as the hub for product development and marketing for our commercial division, reflecting our dedication to attracting top talent. As part of Shaw Industries Group, Inc., we offer a wide range of flooring products, including carpet, hardwood, laminate, and more, to both residential and commercial markets worldwide. With manufacturing facilities in the United States, Mexico, and China, and backed by Berkshire Hathaway, Inc., we have a strong global presence, employing over 23,000 associates and generating annual sales exceeding $4.5 billion. Shaw Contract is renowned for its innovative flooring solutions across various sectors, from workplaces to healthcare facilities, embodying our commitment to enhancing diverse environments where people work, learn, live, and heal.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.