Marketing & Business Operations Manager - Palo Alto Therapy

Application Starts at the Very Bottom

We are inviting an experienced Marketing & Business Operations Manager to join our mental health practice. You will play a pivotal role in ensuring the success of our growing organization. Reporting to the Clinic Director, you will provide executive oversight and leadership to our business operations team. Your responsibilities will include direct marketing and business development, optimizing business processes, monitoring financial performance, and fostering a positive work culture. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and a commitment to continuous improvement.

About Us

Palo Alto Therapy (in San Jose AND Palo Alto) is a growing 30+ person, high-end counseling center that is dedicated to providing quality mental & behavioral health counseling to those who are struggling with anxiety and depression problems. We specialize in helping our clients (children through adults) overcome panic, social anxiety, worry, OCD, depression, among many other emotional difficulties, using evidence based therapy, with a focus on Cognitive Behavioral Therapy. We care deeply for our team as well as our clients and are committed to providing a rewarding experience for all.

Benefits with Palo Alto Therapy:

• Supportive, multidisciplinary, high achieving, fun, and professional team of therapists & admin staff
• Independent working environment
• Make positive changes and help people live happier and less stressful lives!
• Excellent administrative team, supportive and dedicated managers and owner
• Professional, respectful, and appreciative staff and clients
• Growth and learning available
• Medical benefits for full time staff
• Vacation/Sick time

Requirements

Our Ideal Applicant...

• Master’s Degree in Business, Marketing or Public Administration or a closely related field is preferred.
• Bachelor’s Degree candidates considered with relevant experience  
• Excellent interpersonal and communication skills  
• Strong organizational skills and attention to detail  
• Sales, Marketing, and Business Development abilities
• Creative problem-solving abilities  
• Mission-driven approach to leadership  
• Proficiency with technology and software applications 
• 2+ years of leadership experience 
• High integrity, builds and sustains trust and inspires others

“The kindness and thoughtfulness of everyone at PAT has been something I’m not used to from past jobs. It’s been such a wonderful feeling knowing how much we all care about each other and are there for each other whether it comes to a busy day or just a hard day in general." Employee at Palo Alto Therapy

Main Areas of Responsibility and Duties:

• Business development & marketing to increase clients, leads, and conversions
• Partner with the Clinic Director to identify and oversee key performance indicators (KPIs)  
• Analyze current and incoming team member roles and responsibilities  
• Provide recommendations on organizational structure and future staffing needs  
• Maintain documentation and systems integration to ensure organizational memory  
• Monitor legal and ethical requirements, such as HIPAA and HR/labor regulations  
• Create annual department budget proposals and compensation plans  
• Oversee financial statements and insurance needs  
• Identify and implement process improvements  
• Research and implement new IT and project management software  
• Develop and communicate company-wide policies and procedures  
• Lead and develop the business operations team 

Schedule Requirements:

• Full-time, overtime exempt position requiring 40+ hours per week  

Work Location: 

• This position is office-based in both of our locations, San Jose (80%) and Palo Alto (20%), but some work may be performed remotely (up to 20%). 

Benefits

Great Opportunity with Palo Alto Therapy...

"Palo Alto Therapy (PAT) is a very positive work environment. The practice goes above and beyond to offer regular consultation and training opportunities and promote a supportive culture. The care coordinators and administrative team are exceptional allowing therapists to focus on their clinical work. Overall, one of the best places I have worked."

Join our positive and supportive work environment at Palo Alto Therapy, where your contributions will make a meaningful difference in the lives of others. Compensation ranges from $105,000-$110,000 per year, with opportunities for growth based on performance.

Join Us!

Equal Opportunity Employment & At Will Employment