Market Manager, St Louis Metro Area, Belleville, Mt Vernon, or Carbondale at Clearwave Fiber LLC

Must be located in: St Louis Metro Area, Belleville, Mt Vernon, or Carbondale

Reports to: President, Residential

Summary

Clearwave Fiber, a leading residential fiber-optic internet service provider, is seeking a dynamic and community-focused Market Manager to serve as the face of our brand across Southern Illinois. The Market Manager will play a crucial role in building and maintaining relationships with key local stakeholders while supporting the business in achieving growth and operational success. This role requires a proactive and collaborative approach to resolve challenges, escalate issues when necessary, and coordinate internal teams to ensure seamless delivery of services.

What you will do:

• Develop and manage primary working relationships with municipal leaders, council members, government agencies, chambers of commerce, economic development councils, non-government influencers, developers, homebuilders, utility companies, property owners, builders' associations, realtors, HOAs and local business owners
• Maintain regular meeting/touchpoint cadence with key individuals in each municipality to sustain ongoing dialogue
• Assist with escalations that arise from construction efforts.
• Serve as the primary Clearwave Fiber liaison/point-of-contact/escalation point and work proactively to maintain and improve Clearwave Fiber's relationships and standing within the communities we serve
• Promote a positive image of the Clearwave Fiber brand and offering
• Facilitate and manage intracompany coordination (sales, installation, repair, and construction/engineering) for resolution of customer and broader community challenges from pre-construction to market maturity
• Analyzes, researches, resolves, refers, and follows up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them
• Partner with residential sales to negotiate and secure solicitors licenses and other documentation/agreements necessary for field sales activities
• Track, monitor, and analyze sales results and penetration levels for the market; support development of action plans where needed
• Work with marketing, inside sales, direct sales, and retention teams to ensure maximum customer growth, retention, and service
• Closely monitor competitors and other fiber overbuilder activity (both construction and product offering/pricing) across existing and build funnel markets and develop a detailed understanding of the industry, market, and product/service trends affecting competitiveness, both short term and long term
• Maintain a deep understanding of and advise the business on local market trends and implications for business strategy
• Perform other duties as assigned to assist with the overall goals of exceeding the revenue and profitability targets while maximizing customer delight

• Bachelor's degree or equivalent experience required.
• 5+ years of experience in account management, customer success, or outside sales roles, with a strong preference for experience in the telecommunications or related industries.
• Proven ability to build and maintain relationships with clients and stakeholders, demonstrated by strong interpersonal, verbal, and written communication skills.
• Exceptional attention to detail and organizational skills, ensuring accuracy in high-stakes, fast-paced environments.
• Customer-focused mindset with a demonstrated ability to provide excellent service.
• Proficiency in MS Word, Excel, and PowerPoint; familiarity with CRM tools is a plus.
• Self-motivated and must excel in a minimally managed, high profile position
• Valid driver's license and willingness to travel as needed.

BENEFITS:

• Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
• Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
• Financial Security: Competitive salary and benefits package. Including short term and long-term bonus plans. Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.

ADDITIONAL PERKS:

• Tech Advantage: As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
• Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
• Referral Rewards: Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
• Career Development: Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
• Additional Coverage: Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life's unexpected challenges.

Our Core Values

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About Us:

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer:

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.

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