Manufacturing Account Specialist at LHH

Job Title: Manufacturing Account Specialist

Location: Richmond, VA

Job Functions:

• Cultivate positive relationships with internal teams and customers through accurate, responsive, and proactive communication, ensuring all customer requirements, including product specifications and logistics details, are understood and met.
• Generate and process sales contracts and customer purchase orders, ensuring accuracy, monitoring availability, and communicating discrepancies to customers.
• Coordinate and track customer product samples, facilitate customer pickups at third-party warehouses, and collaborate with the Logistics Team on delivered contracts.
• Review customer purchase orders for accuracy against sales contracts, communicate discrepancies and product availability issues with Sales Executives and customers, and submit additional testing requests to the Quality Assurance team as needed.
• Facilitate resolution of warehouse issues, including short orders, missing or damaged products, and incorrect release of products, and coordinate third-party processing requests and shipments with Sales Executives and Processing Coordinators.
• Track sales contract progress, communicate contract balances internally and externally, and proactively plan for third-party processing sales contracts, ensuring timely and efficient operations.

Qualifications and Experience:

• Minimum of 1-3 years of experience in client service, supply chain management, logistics, procurement, or a related field.
• Strong attention to detail and accuracy in managing documentation and reviewing reports.
• Effective communication skills to liaise with various stakeholders.
• Problem-solving skills to identify and resolve issues related to operational processes.

How to Apply: If you are a motivated individual with a passion for manufacturing and a commitment to excellence, we encourage you to apply. Please submit your resume. We look forward to reviewing your application and potentially welcoming you to our team.

BENEFITS

The company provides Anthem medical, dental, and vision insurance, with 100% of the cost covered for employees and 50% for family members. They also offer a 401K plan with a 5% match that is immediately vested. Additionally, the company provides short-term and long-term disability insurance, Aflac, and paid time off. Employees receive 3 weeks of vacation, 5 days of sick leave, 9 holidays, and 2 flexible holidays.