Managing Director of School Services - Intercare Therapy

General information City: Los Angeles State: California Team Clinical Administration Working time Full- Time Description & Requirements Description Starting compensation: $135k - Full time, based upon experience
Minimum Education or Training Equivalent to:

• Licensed or Board Certified Behavior Analyst (BCBA) a plus
• Master's degree in behavior analysis, education, psychology, or related field
• 10+ years of experience in school settings, working with and in districts required
• 10+ years experience supervising and managing teams providing school-based services
• 5+ years in a director position (preferred)

Benefits of Working at Intercare:

• Medical, Dental and Vision insurance
• Company 401k Plan
• Bonuses!
• Generous time off policy (vacation, sick time and holidays)
• The most extraordinary, professional culture in the industry
• A management team that truly cares about your future and happiness
• Flexible work schedule with a focus on work/life balance
• Mileage reimbursement, a company computer and cell phone
• Education tuition reimbursement program!
• Leadership training and CEUs - we will teach how to become a better leader!
• Outstanding mentorship and supportive environment for continual learning

Company Description
Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.
Job Description The Managing Director of School Services is responsible for ensuring operational excellence across ICT's school-based services program. This position oversees the day-to-day operations, quality of service delivery, compliance, and team performance across all school-based services. The role focuses on maintaining high clinical standards, efficient resource allocation, and consistent service delivery while building strong relationships with school districts and internal teams.
This position reports to Senior Vice President, School Services and Program Development.
Primary Responsibilities:
Operational Excellence

• Develop and implement standard operating procedures for all school-based services
• Monitor and optimize staff utilization, ensuring efficient allocation of resources across school sites
• Oversee ISA management/terminations and ensure compliance with Welligent/ERP systems
• Establish and maintain quality assurance programs for all school-based services
• Monitor client launches and implement corrective action plans as needed
• Ensure timely completion and accuracy of all required documentation and reporting
• Manage departmental key performance indicators (KPIs) and operational metrics

Clinical Quality & Compliance

• Maintain oversight of clinical practice and administration across school-based programs
• Review and provide feedback on progress reports and assessment reports
• Ensure compliance with all district requirements and timelines
• Monitor and maintain California Department of Education certification program standards
• Oversee quality control processes for service delivery
• Ensure adherence to evidence-based practices across all school sites
• Team Leadership & Development
• Directly supervise Regional Clinical Directors and School Services Supervisors/Managers
• Provide mentorship and support to Supervisor, School Services and Manager, School Services
• Develop and implement staff retention strategies
• Collaborate with lead of Training and Development to ensure effective staff onboarding and ongoing training
• Support performance management processes, including evaluations and improvement plans
• Create and implement strategies for staff coverage during school breaks

Stakeholder Management

• Maintain strong relationships with school administrators and district personnel
• Manage escalated communications with parents, teachers, and school administration
• Serve as liaison between school services team and other departments
• Provide support during IEP team meetings as needed
• Ensure consistent and effective communication across all stakeholder groups

Essential Skills & Competencies:

• Strong operational and people management skills
• Excellence in ABA and clinical practice
• Proven ability to develop and implement systems and processes
• Strong analytical and problem-solving capabilities
• Exceptional communication and interpersonal skills
• Demonstrated ability to manage multiple priorities while maintaining attention to detail
• Experience with performance management and quality assurance
• Proficiency with Microsoft Office suite and clinical documentation systems

Additional Requirements:

• Valid driver's license and ability to travel to multiple school sites (30-60 miles daily)
• Maintenance of BCBA certification and CEU credits
• Adherence to BACB Professional and Ethical Compliance Code
• Clear DOJ/FBI background check
• Current health screenings (TB test, immunizations)
• COVID-19 vaccination

Physical Requirements:

• Ability to work in various school environments
• Capability to demonstrate behavioral interventions
• Mobile device/computer use for documentation
• Travel between multiple locations

Working Conditions This position offers the opportunity to lead and develop a strong operational framework for school-based services while ensuring the highest quality of care for our clients. The ideal candidate will bring both clinical expertise and operational excellence to this role, with a focus on consistent service delivery and team development.

• Primary work location in school settings
• May require flexible scheduling to accommodate school calendars
• Some remote work possibilities for documentation and planning
• Regular travel between school sites required