Managing Director Inflight Products and Experience - Alaska Airlines
SeaTac, WA 98188
About the Job
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary:The Managing Director Inflight Products and Experience is accountable for the strategy and execution of the inflight guest experience onboard for two beloved brands - Alaska Airlines and Hawaiian Airlines. This includes setting and executing the long-term vision and strategy for all aspects of inflight food and beverage, catering operations, inflight service flow/delivery and uniforms. The breadth includes 6 different AC types and stage lengths ranging from ultra-short haul to international long haul flying. As a people leader, this person will lead and develop a team of 25, collectively delivering a remarkable guest experience rooted in care and performance. This leader will also be held accountable for driving innovative cost efficiencies while maximizing the guest experience with a $400+ million budget.
Key Duties:- Sets and executes the long-term strategy for inflight products and inflight experience across the Alaska and Hawaiian brands.
- Manages the inflight food and beverage program including product planning, product performance, P&L management, forecast/inventory management, catering operations and quality assurance.
- Develops and executes against a roadmap for innovation across all aspects of food and beverage with an outcome focused mindset centered on guest experience improvement, quality improvement, efficiency gains, safety improvement.
- Accountable for the development and execution of a comprehensive in-flight service strategy and service flow that drives industry leading guest experience metrics.
- Responsible for uniform programs including new uniform development and launch and ongoing management of uniform programs and policies that represent Alaska Air Group brands.
- Influences across the company and provides strategic recommendations to enterprise leaders to ensure investmetns and resources that enable a guest first, quality obsessed and generoisty minded inflight experience.
- Builds and maintaints productive and colaborative relatioships with strategic busienss partners and labor leaders.
- Develops people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.
- Influences company culture through action, presence, and reinforcement of behaviors.
Required
- 10 years of experience in marketing products or related area.
- 5 years of people leadership experience.
- Bachelor’s degree in marketing, business administration or related field, or the willingness to attain a Bachelor’s degree within six years of start date.
- Experience translating a brand vision & strategy into compelling customer products and experiences.
- Ability to leverage customer feedback, research data and business metrics to effectively assess initiatives and drive continuous improvement and innovation.
- Ability to flex quickly between the larger strategic picture and the details to ensure projects are being developed and executed effectively.
- A strong drive to deliver results with speed and quality, while managing to a budget.
- In-depth understanding of customer perception and behavior, and ability to apply that to move the brand forward.
- Outstanding verbal and written skills, with the ability to present data and conclusions in an organized, concise manner at all levels throughout the company.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- 5 years of commercial airline experience.
- Master of Business Administration degree.
- Extensive experience in airline product development with a focus on inflight and or service delivery.
- Embody our values to own safety, do the right thing, be kind-hearted, deliver performance and be remarkable.
- Strong ability to influence and collaborate with cross-functional peers and senior leaders to align on a vision, strategic initiatives and execution. This must also coincide with having a strong bias for action and showcasing results in a fast-paced manner.
- Demonstrate strong leadership for the team and the organization that can move the company forward - seize opportunities to differentiate and grow Alaska Airlines.
- Bold executive leader who has the vision and drive to try new approaches based on a combination of data, experience and instinct.
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don't typically hire at the top of the range.
Total Rewards:Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Unlimited confirmed travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Equity grants
- Generous holiday and paid time off
- Lounge membership
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status:ExemptEmployment Type:Full-TimeRegular/Temporary:RegularRequisition Type:ExecutiveLocation:Seattle - Corporate HQEqual Employment Opportunity:Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
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