Manager – Learning & Development - Encore Boston Harbor

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Learning and Development Manager is a highly skilled, passionate, and experienced learning and development professional who would be responsible for overseeing the daily operations of the Learning and Development department in addition to designing, implementing, and facilitating training programs at all levels especially leadership development. This role is responsible for overseeing the learning and development specialists, managing multiple projects with competing deadlines, training design and implementation, and LMS administration. As a leader in L&D, this role will also be facilitating company-wide learning programs and mentoring others.

JOB RESPONSIBILITIES:  

• Ensures Encore Boston Harbor’s standard of excellence is consistently upheld across all departmental activities and offerings.
• Facilitates property wide leadership development programs.
• Partner with department leaders to identify learning needs and design custom learning interventions for departments using the ADDIE model.
• Foster a culture of continuous learning and growth mindset.
• Oversee the design and delivery of best-in-class training programs that includes classroom, eLearning, and blended learning, and strategically incorporate work simulations, scenarios and gamification to enhance the learning experience.
• Manages the performance of team members under his/her area of responsibility and develops L&D specialists by cofacilitating, observing, and recording facilitation while providing immediate feedback and coaching.
• Supports the Director in the development and implementation of learning initiatives.
• Monitors and evaluates the effectiveness of training programs and identifies areas for improvement to enhance the learning experience.
• Co-manages the Learning Management System (LMS) with team, managing audiences, launching new courses, creating scripts and videos, and designing eLearning for property-wide, division and department initiatives.
• Applies adult learning theory and processes to develop instructor led and eLearning class content, training aids, and support material.
• Lead the development and execution of internal communication and employee engagement strategies and programs to support our culture and create a positive work environment for employees.
• Collaborates with Wynn Resorts training partners to share best practices and resources.
• Engages in self-directed work, crafts and maintains timetables for projects, drives deadlines and resources, and works with a high degree of creativity and personal responsibility.
• Leads multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Assists in research and recommendations for outside training support such as higher education initiatives, ESL, D&I and eLearning.
• Reports to the Director of Learning & Employee Culture.
• Performs additional responsibilities as needed or requested.

JOB REQUIREMENTS: 

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

• Bachelor’s degree in business, hospitality, or related field and at least 5 years of experience designing and delivering learning programs with significant leadership training experience (or an equivalent combination of training, education and professional experience).
• 1 - 3 years of people management experience.
• Proven presentation and communication skills at all levels of the organization including the ability to quickly gain credibility with senior level management.
• Strong understanding of adult learning principles, instructional design models, and e-learning development tools.
• Proactive self-starter with excellent organizational skills and the ability to balance conflicting priorities as well as meet deadlines under pressure.
• Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization.
• Proficiency with Microsoft Office software to include Outlook, Word, Excel, PowerPoint and Publisher.
• Must be able to work a flexible work schedule to support a 24/7 operation.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and craft and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.