MANAGER, TRANSPORTATION OPERATIONS (BUS) - Metropolitan Transportation Authority

Los Angeles, CA

About the Job

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Assists with the overall management of activities of an operating bus transportation division to ensure that all performance and safety measures are met; maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations.

Examples of Duties

Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures
Assists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating division
Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statistics
Manages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
Participates in and manages the investigation and resolution of customer complaints
Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations
Manages the administration of workers' compensation program activities
Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court cases
Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations
Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations
Prepares written incident reports, correspondence, bulletins, and standard operating procedures
Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service
Works closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service
Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training
Creates monthly and daily instructor schedules and manages training resources
Supervises, trains, mentors, and motivates assigned staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred

Experience

Six years of relevant experience or three years of relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment.

Certifications/Licenses/Special Requirements

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
24 hours on-call, weekend/holiday work required when necessary
Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations

Preferred Qualifications

Preferred Qualifications (PQ's) are used to identify relevant knowledge, skills, and abilities (KSA's) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQ's will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQ's will not automatically be selected.

The following are the preferred qualifications:

Experience operating a bus or a train in a public transportation setting.
Experience supervising personnel in a public bus or rail transportation environment.
Experience working in a union represented environment supervising represented staff, processing grievances, and participating in hearings.
Experience executing customer service and support activities such as special events and route detours due to planned/unplanned service disruptions.

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Theories, principles, and practices of public bus transit operations
Applicable local, state, and federal law, rules, and regulations governing public transit systems
Applicable California Vehicle Code, California Code of Regulations, and Public Utility Commission (PUC) regulations
Metro transit operations, including lines, routes, fares, policies, and procedures
Safety procedures
Labor contracts
Modern management theory
Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Planning, organizing, and monitoring the work of a transportation operations division
Developing strategies to solve problems and achieve goals
Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes
Communicating effectively orally and in writing
Preparing comprehensive reports and correspondence
Interacting professionally with various levels of Metro personnel, outside agencies and the community
Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Compile, analyze, and interpret complex data
Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreements
Plan financial and staffing needs
Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

Typical office situation
Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
(AS)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service                Annual Accrual
Hire date - 5 years                          20 days
Beginning of 6th - 10th year             25 days
Beginning of 11th - 15th year            30 days
Beginning of 16th + years                 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

Kaiser medical insurance
Public Pension Plan
457/401K Plan
Flex Spending
Paid Sick Time
Fare Media
Rideshare Subsidies
Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net.

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Yes, I agree and understand my resume will not be reviewed

Please select the highest level of education you have completed.

I do not have education equivalent to grade 12
High school graduate, diploma or the equivalent (GED)
Associate degree from an accredited college or university
Bachelor's degree from an accredited college or university
Master's degree from an accredited college or university
PhD from an accredited college or university

Please select the number of years of relevant experience you have performing professional-level administrative, instruction, or control activities in an operations environment.

No relevant experience
Less than 6 years
6 year or more, but fewer than 10 years
10 years of more

For the following responses, do not refer to or rely on a resume as we will not review resumes to determine qualifications. For each response, please indicate your job title, the employer(s) where experience was obtained, and date(s) the work was performed. If you do not possess this experience, please type N/A. Please describe your relevant experience performing professional-level administrative, instruction, or control activities in an operations environment.

Please select the number of years of relevant supervisory-level experience you have performing professional-level administrative, instruction, or control activities in an operations environment.

No supervisory-level experience
Fewer than 3 years
3 years or more, but fewer than 7 years
7 years or more

For the following responses, do not refer to or rely on a resume as we will not review resumes to determine qualifications. For each response, please indicate your job title, the employer(s) where experience was obtained, and date(s) the work was performed. If you do not possess this experience, please type N/A. Please describe your relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment.

Are you able to work a flexible, 24 hour on-call schedule that includes nights, weekends, holidays as required when necessary?

For the following responses, do not refer to or rely on a resume as we will not review resumes to determine qualifications. For each response, please indicate your job title, the employer(s) where experience was obtained, and date(s) the work was performed. If you do not possess this experience, please type N/A. Please describe your experience operating a bus or train in a public transportation setting.

For the following responses, do not refer to or rely on a resume as we will not review resumes to determine qualifications. For each response, please indicate your job title, the employer(s) where experience was obtained, and date(s) the work was performed. If you do not possess this experience, please type N/A. Please describe your experience supervising personnel in a public bus or rail transportation environment.

For the following responses, do not refer to or rely on a resume as we will not review resumes to determine qualifications. For each response, please indicate your job title, the employer(s) where experience was obtained, and date(s) the work was performed. If you do not possess this experience, please type N/A. Please describe your experience working in a union represented environment supervising represented staff, processing grievances, and participating in hearings.

For the following responses, do not refer to or rely on a resume as we will not review resumes to determine qualifications. For each response, please indicate your job title, the employer(s) where experience was obtained, and date(s) the work was performed. If you do not possess this experience, please type N/A. Please describe your experience executing customer service and support activities such as special events and route detours due to planned/unplanned service disruptions.

Required Question

Source : Metropolitan Transportation Authority