Manager, Systems Engineering & Reliability, Direct-to-Consumer - NBCUniversal

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a premium ad-supported streaming service.

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Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequaled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The US GST team is seeking a Manager, System Engineering & Reliability to support the system engineering and operations technologies for the NBC Digital Network Operations Center. This position manages a team of engineers that supports the digital facility, and related teams to bridge workflow between organizations including traditional broadcast and digital groups. This position will be responsible for proper communication, reliability and resiliency of our systems, networking and associated hardware operations. The role will work closely with the Director of System Engineering to plan, support and interact with digital partners and manage the support team and the maintenance of systems.

Primary Responsibilities

• Lead the management team, operations, and support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumer
• Manage on-site presence and escalation within digital operations, broadcast operations and transmission on all events in a tiered fashion for 24/7/365 operations
• Ensure the 24/7 Engineering team is staffed and scheduled appropriately for multi-tier events
• Executes engineering designs, plans, maintenance and other activities that result in a safe and reliable Digital operation
• Responsible for the configuration, maintaining and troubleshooting of all digital systems to ensure maximum reliability for all productions. 
• Must have the ability to design, document and manage new technical systems as well as workflows.
• Foster an inclusive and collaborative work environment across teams and propositions
• Coach, mentor, lead, train, and manage a diverse team for overall organizational success
• Operational knowledge of scheduling automation systems and full end to end digital workflow from signal acquisition to end user delivery, baseband a/v processing and signal flow
• Aid in design, documentation and management of new technical systems (hardware and software based) as well as associated workflows
• Document and establish standard operating procedures, as well as best practices
• Track all device and related support data accurately and in a timely manner

• Minimum three (3) years’ experience leading a support team to effective issue resolution
• Component level and/or broadcast television engineering maintenance experience required with minimum experience of four (4) years in a broadcast environment
• Must have knowledge of fiber optic technologies and coax video transport, MPEG 2 and 4 encoding and decoding, ASI, MPEG over IP, Dolby-E, MATV/ IPTV, multi-way processors, standards converters, matrix-based communications systems, and plant routing systems
• Knowledge of HLS, DASH, h.264, h.265 technologies and systems for OTT delivery including metadata standards (i.e SCTE)
• Ability to create and comprehend signal flow documents (CAD) as well as systems level troubleshooting.
• Must be proficient with broadcast test and measurement equipment such as Leader Waveform Monitors, in addition to software such as MS Office, Visio, and AutoCAD.
• Excellent communicator able to manage highly technical operations teams while interfacing with Software Engineering, Operations, Live Production, and third party vendors.
• Excellent interpersonal skills.
• Position requires a cool, level headed individual who works well under the pressures of “live” television.
• Ability to prepare and present written and oral communications of complex technical nature
• Ability to escalate critical transmission problems calmly, quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to Live productions
• May have night and weekend assignments
• Demonstrated ability to analyze, compile and deliver regular clear, concise reports detailing system performance and reliability
• Strong understanding of network infrastructure, topologies and protocols including IP Video technologies
• Ability to manage an engineering team, capable of supporting many competing projects and priorities simultaneously
• Familiar with project management software and methodologies

Eligibility Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Willingness to travel and work overtime, and on weekends with short notice
• Must be willing to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Strong organizational skills
• Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS and Cloud solutions (i.e, AWS, GCP)
• Development or demonstrable both hardware and software troubleshooting experience
• It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000-160,000. This role is bonus eligible.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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