Manager, Spend Account Management - Rippling

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America"s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

As our Rippling Spend Manager of Account Management, you will lead and develop a team of Rippling Spend Account Managers for a fast-paced, high-growth company.

Your leadership will have a direct impact on the growth of Rippling Spend, the training and development of your team, and you'll be an integral part of Rippling's growth. This position reports to our Director of Post-Sales for Rippling Spend and works closely with our Spend leadership team.

What you will do

• Manage, coach and scale a team of Account Managers
• Provide leadership and direction to a high-performance team – including hiring, training, and pace-setting
• Monitor monthly performance: activity, pipelines, forecasts, and closed-deals to ensure quota attainment
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Take an entrepreneurial approach to the role - execute, iterate, and improve on set piece customer engagements to develop best practices that scale - building a playbook that fosters both expansion and best-in-class retention
• Support consistent and consultative sales and client success processes
• Directly manage and resolve customer escalations

What you will need

• A minimum 2 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota attainment via new product sales and upgrades throughout the customer lifecycle
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated, and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who's enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it
• Ability to thrive in a fast paced environment

Additional Information

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings* for US-based employees will be aligned to the range below. OTE (65 / 35 commission split for base/variable pay): $200,000

A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

*Commission is not guaranteed

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee"s role.

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