Manager, Shipping/Customer Service - Southwire Company
Ft Worth, TX 76177
About the Job
A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?
Location: Dallas/Fort Worth
Southwire Job Description
Description of Duties and Responsibilities:
The Shipping Manager is responsible for sustaining service levels in addition to the overall efficiency associated with the delivery of customer orders.
- 70% Customer-Facing and 30% working on warehouse floor
- Responsible for managing load building team activity, freight/transportation related to outbound shipments, and support of the value stream as a sub-process owner of the site’s shipping value stream.
- Responsible for coordinating and supervising all traffic functions relating to freight movement into and out of the warehouse including the routing/expediting of shipments.
- Responsible for root cause analysis related to shipment failures.
- Responsible for sustaining value stream within the shipping sub-process.
- Responsible for maintaining shipping records, developing a professional business relationship with carriers, and developing cost control methods.
- Work closely with Corporate Transportation Management to develop and implement transportation policies and programs that meet cost and service objectives and customer requirements.
- Walk the floor, participate in huddles, and actively maintain an awareness of all CSC operations. Regular evaluation of the process map within the sub-process of the shipping value stream. Identify and develop high potential candidates for next level promotions.
- Utilization of lean tools, LSW, problem solving huddles or DHP in support of the value stream.
- Ownership of Shipping office functions and talent development, including management of a remote team.
- Analysis of RFP performance at the site level.
- Partner with transportation to introduce enhancements as needed.
- Be aware of ISO procedures and Wire & Cable Quality System Procedures including Work Instructions.
- Support Service Center Manager with administrative and managerial tasks.
Qualifications and Experience Requirements:
- Bachelor's degree preferred in distribution, logistics, business administration or related degree.
- 3+ years directly related experience in distribution management or related field preferred.
- A working knowledge of warehouse and transportation management systems is required.
- Ability to function and manage multiple tasks in a fast-paced operating environment is critical.
- Excellent verbal and written communication skills along with exceptional interpersonal skills required.
- Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain.
- Must be a strong team player with a firm, personal commitment toward the business and its customers.
- Must be PC literate and have a good knowledge of MS Word, Excel, and PowerPoint.
Competencies
Benefits We Offer:
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
- & More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.