Manager - SAM RS, LLC-447 (Cookeville, TN) - Steak N Shake

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Department: Operations - Restaurant

Reports to: General Manager

FLSA: Exempt

Direct reports: Trainers and all Restaurant Associates

1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and On-Going Accountabilities

• Effectively Manage a Steak 'n Shake Shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:

Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

Sales Growth, TCT

Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.

Sales Growth, TCT

Ensure Guests are immediately recognized upon entering and as they are leaving

Sales Growth, TCT

Motivate all Associates to deliver great hospitality toward all guests and other associates

Documentation, Coaching form, Sales Growth, TCT

Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

Documentation, Sales Growth, TCT

Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:

Execute the 14 point walk using the “Three in One” toolâ€" ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved

Documentation, QSC, TCT, Food Safety, Sales Growth

Interview candidates using the Select the Best 1st interview guide and recommend
enthusiastic / Guest centric candidates to the General Manager for employment

Select the Best

Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings

Documentation, Training Scorecard

Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

Documentation, Food Safety Audits, QSC

Assign and verify all side work is accurately and efficiently completed

QSC

Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity

Documentation, Food Safety Audits, QSC

Ensure all Safety procedures and policies are strictly adhered to

Documentation, QSC, Accident Claims

Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

Deploy associates appropriately as planned on the Schedule and Line up sheets

Labor Control, Sales Growth, TCT, FRR

Ensure appropriate staffing levels of well-trained associates on assigned shifts

Sales Growth, TCT, Comps.

Complete shift and daily inventory and accurately post into the back office POS System

Food Cost, FRR

Check in food delivery, ensure proper storage and post-delivery into the POS.

Food Cost, FRR

Complete food order based on commissary order guide and enter into ordering system

Food Cost, Inventory levels, FRR

Maintain strict adherence to cash handling and banking policies and procedures

COC, FRR

Complete shift tools and administration duties as assigned by General Manager

Documentation