MANAGER, SALES SUPPORT - Clyde's Donuts

Who We Are

Founded in 1920 and based in Addison, Illinois, Clyde’s is a thriving, 4^th generation family-owned food manufacturer and a leading national supplier of donuts to the largest global retailers in mass grocery, convenience stores, and food service. We specialize in the manufacture of a wide range of ready to serve, ready to sell, and ready to finish donuts for customer showcases and retail display. Our Company is financially strong with a consistent track record of stability and growth under the careful leadership of the Bickford family. Clyde’s offers the best in a family-owned environment with friendly, informal, and supportive culture. We invite you to consider a career with our special company.

Why are we hiring?

Clyde's is growing very fast. We continue to enjoy multi-year, accelerated, double-digit growth. In 2023, we opened our 2^nd production plant and are adding many new positions! Clyde's is a place where you can make a real difference and find real opportunity. We are looking for enthusiastic, collaborative, and hard-working individuals to join our family and become part of our 103-year-old success story.

Summary of Position

Reporting to the Vice President of Sales, the Sales Support Manager will provide comprehensive support to the sales team. The Sales Support Manager will work cross functionally to evaluate, improve, manage, and protect the effectiveness and integrity of Clyde’s sales processes ensuring superior customer service and responsiveness.

Essential Job Functions

• Serve as single point sales department liaison with Clyde’s internal departments and first responder liaison with customers and brokers for sales inquiries, opportunities, and issues.
• Develop internal processes to ensure reliable, effective response to new business requests and issues.
• Provide tactical sales team support including project management and record keeping for sales meetings, pipeline reviews, S&OP; samples requests; pricing requests; customer accruals and programs; customer visits; customer item setup (1 World Syn, Repositrak); product modifications and rollouts, and customer complaints.
• Partner with sales, finance and marketing leaders to create and maintain sales metrics and sales forecast model. Use Power BI to track and analyze sales data providing actionable business and operational insights to sales, marketing and senior leadership team.
• Develop policies, procedures, training, and other resources materials for sales team.
• Manage sales contracting process coordinating reviews and approvals. Manage contract library.
• Manage logistics for and track customer events and trade shows.
• Partner with Marketing to provide collateral and content for sales team presentations.
• Maintain and update product specification information for customer requests.
• Manage seasonal program to ensure accurate and timely forecasts and/or projections.

• Manage customer order process, customer portals and pipeline coordinating deliveries, pick-ups and resolving order discrepancies and other issues.
• Other duties as required

Qualifications

• Bachelor’s degree in business, marketing, finance, or related discipline.
• 5+ years of customer service, sales, marketing, or sales support experience in CPG industry.
• High intermediate to advanced knowledge of Microsoft Word, Excel, Power Point, Power BI)
• Demonstrated project management experience.
• Thorough understanding of customer selling process, production control, and accounting.
• Exceptional interpersonal and collaboration skills with warm, outgoing personality.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work well with others in a high growth, fast paced, dynamic environment.
• Able to travel for customer events and tradeshows.

We Offer

• Highly competitive base pay
• Generous annual bonus with history of consistent payout
• Medical plan options including HMO, PPO and HDHP with H.S.A
• Dental Plan. Two plan options
• Vision plan
• Health care and dependent care flexible spending accounts
• Short-term disability plan (Company paid)
• Long-term disability plan (Company paid)
• Group term life and AD&D insurance (Company Paid)
• Voluntary insurance plans Including life, AD&D, accident and critical illness
• Generous paid time off benefits and 7 holidays
• 401(k) plan including 4% matching contribution and immediate vesting
• Tuition reimbursement program
• Various leaves of absence programs for life’s emergencies
• Clean, modern, and safe facilities

Clyde’s Donuts is proud to be an equal opportunity/ reasonable accommodation employer.