Manager, Risk and Process Transformation Consultant - CapTech Consulting

CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country. Learn more at captechconsulting.com.

Manager, Business Transformation Consultant at CapTech will work side-by-side with key business and technical stakeholders to lead and manage business process improvement projects.  Our Business Transformation Consultants are also able to function as Process Engineers and Business System Analysts who work with client stakeholders to elicit solution requirements, drive the solution design, identify, access, and mitigate risks, and ensure the finished product meets the needs of the business, adheres to all regulatory requirements, and minimizes compliance risk. Our Business Transformation Consultants engage in diverse projects, encompassing the analysis and enhancement of processes and essential technologies utilized across various domains including critical business applications, mobile and content management systems, as well as large integration and modernization efforts spanning multiple lines of business. Business Transformation Consultants at CapTech bridge the gap between business, regulatory, and technology to ensure solutions provide the value the business needs as well as being scalable and maintainable to support the ever-changing needs of the organization. Business Transformation Consultants are called upon to provide leadership through experience and help shape the strategy of our clients. 

Specific responsibilities for the Manager, Risk and Process Transformation Consultant position include: 

• Quickly become familiar with client business challenges and technologies to act as a SME and trusted advisor to client stakeholders. Develop and manage strong client relationships, ensuring alignment with client needs, and navigating complex discussions around risk and compliance challenges. 

• Work closely with clients to drive the execution of risk management initiatives, improve control frameworks, and fortify governance practices 

• Support clients in understanding and complying with regulatory requirements and industry standards concerning risk management 

• Ability to lead and drive process improvement projects that include improvements to processes as well as Lean Six Sigma tools and methodologies that facilitate those processes with a focus on reducing risks and ensuring compliance.  

• Conduct deep-dive root cause analysis (RCA) to identify and document potential risks and compliance gaps 

• Develop and implement strategies to mitigate risks, and establish controls to ensure risks are captured, reported, and mitigated in a timely manner  

• Reduce risk by streamlining and standardizing processes and procedures. Connect the dots amongst various stakeholders and functions within an organization to understand how changes will impact the end-to-end process and what regulatory gaps need to be rectified.  

• Analyze processes to identify key risks, inefficiencies, and improvement opportunities, as well as provide strategic recommendations to overcome current state challenges and capitalize on improvement opportunities. 

• Act as key player in a team environment through all phases of the delivery lifecycle. 

• If appropriate, assist the technical team in solution design including data modeling, interface design, and state transition definition. 

• Analyze data to understand the current state data structures and quality and how the data might impact the business objectives of the client. 

• Bridge technical, regulatory, and business perspectives to ensure the delivery of high-quality, compliant solutions that drive client success. 

• Evaluate the current state of an organization and work with the client to define the desired future state. 

• Perform gap analysis to identify capability gaps within the organization and propose and evaluate alternative solutions that will fulfill the business needs. 

• Coordinate integration and user acceptance testing activities. 

• Work with client stakeholders to understand high level business needs and elicit detailed requirements using various methods. 

Specific qualifications for the Manager, Risk and Process Transformation Consultant position include: 

• Bachelor’s degree in business administration, Computer Science, MIS or equivalent combination of education and experience 

• Certified Lean Six Sigma Green or Black Belt preferred 

• Demonstrated progression and growth as a Process Engineer through past career experiences with a minimum of 3 years of experience on Risk and Compliance and/or IT-related projects 

• Previous experience leading cross-functional teams to identify, access, and mitigate risk  

• Proficiency in risk analysis tools (FMEA, Risk Matrix, etc.) to identify, access, and prioritize potential failures within a product, process, and/or system and how to mitigate those risks  

• Experience creating sequence, data flow, and process flow diagrams that visualize the future state 

• Experience in risk frameworks including risk appetite and taxonomy definition, organizational design and governance, and risk and control process mapping 

• Strong understanding of aspects of risk or regulatory requirements and standards 

• Ability to use data analytics to identify trends and when/where they occur within the process 

• Excellent written and verbal communication skills leveraged to interface with senior business leadership and technical resources 

• Proficiency with Microsoft Office Suite (e.g. Visio), as well as agile project management software (e.g. JIRA) 

• Familiarity with software development lifecycle and agile methodologies 

• Experience with multi-system integration and resolving common issues in enterprise technology environments 

• Understanding of modern IT architecture solutions (e.g. Cloud, APIs, etc.) preferred 

• Prior consulting experience preferred 

• Awareness of object-oriented development practices and the ability to define objects within an organization and individual processes preferred 

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.

·  Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths

·  Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs

·  Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care

·  Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more

·  Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations

·  Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.

·  401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. 

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