Manager, Retail Merchandise - AEG

Job Title: Manager, Retail Merchandise
Reports to: Assistant General Manager
Hours: Mon-Fri as required, holidays and weekends as needed
Contract type: Permanent, full-time
Location: Salem, VA

About the Salem Red Sox:

The Salem Red Sox, Single-A affiliate of the Boston Red Sox, deliver thrilling baseball and engaging fan experiences at Carilion Clinic Field. With a strong community focus and a tradition of excellence, they are a key part of the Salem sports scene. The Salem Red Sox are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.

Position Overview:

The Salem Red Sox are seeking a Manager, Retail Merchandise to oversee all retail merchandise and souvenir operations at the Red Sox retail store at Carilion Clinic Field. This full-time position will be responsible for creating and implementing merchandise strategies including the curation, purchase, management, and forecasting of inventory trends for all retail merchandise and overseeing product display and layout within the retail store. Customer engagement is a significant component of this position, and a friendly, professional commitment to customer service and satisfaction is vital for this role. This person will also coordinate and oversee non-Red Sox stadium events.

Essential Duties & Responsibilities:

• Supervise team store staff and interns including scheduling of hours and the delegation of tasks.
• Develop a retail merchandise strategy to identify popular items, promotions, and price points to meet projected revenue goals and forecasted budget.
• Identify and vet potential vendors and negotiate terms and conditions for the design, purchase, and delivery of merchandise and souvenir items.
• Coordinate with clubhouse managers to supply team uniforms and hats.
• Oversee the online team store, including the monitoring of sales, collection of online orders, packaging and shipping of items, and changing of orders,
• Coordinate with the Marketing department to execute promotional sales through the team social media channels.
• Prepare and maintain accurate inventory records, and adjust inventory as needed.
• Prepare daily sales and forecasting reports and maintain familiarity with retail merchandise budget.
• Manage the retail merchandise Point of Sale System (POS).
• Create an inviting retail store layout and displays that promote the team merchandise.
• Design, select, purchase, and manage inventory of merchandise in the Red Sox retail store.
• Uphold, support, and promote all company policies and procedures.
• Maintain routine communication with the General Manager and provide pertinent information regarding retail merchandise and souvenir operations.
• Oversight and coordination of any non-Red Sox stadium events

Supervisory Responsibilities:The Manager, Retail Merchandise, is responsible for overseeing the retail store staff including part-time game day staff during the baseball season.

Minimum Qualifications:

• Excellent communication and organizational skills
• Positive attitude
• Problem-solving abilities
• Commitment to meet and exceed desired expectations.
• Associate degree (A.A.) required; Bachelor's Degree preferred
• 2-3 years or previous merchandising and/or sales experience preferred
• Ability to attend most, if not all, home games
• Familiarity with retail POS systems, Microsoft Excel or accounting systems preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. Where are you currently located? If not in the Salem area, are you willing to relocate for this role?
2. What are your salary expectations for this role? Please provide a range.
3. Do you have experience managing retail inventory and forecasting trends in the sports or entertainment industries?
4. Have you worked with vendors to source and purchase merchandise?
5. Have you developed merchandise strategies to meet sales targets?
6. Do you have experience in event planning or event management?