Manager, Retail Branch II - Patelco Credit Union

About Patelco Credit Union:

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

 

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

 

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

Overview:

The Branch Manager II will develop team members, create strategic plans, and execute Retail initiatives to enhance member experience through identified opportunities and strategies. In this role, responsibilities will include managing and providing vision and leadership to the branch team members. As a Branch Manager II, you must display passion for member’s financial well-being, as well as be able to showcase and coach to.

Responsibilities:

• Create and implement strategies to capitalize on opportunities, highlight the features and benefits of our products and services, support overall credit union member services, promotions and member service objectives and expectations.
• Act as a cluster leader for multiple branches across the retail network
• Mentor and trainer for incoming branch managers
• Lead team to pilot new initiatives, products, and services
• Retail subject matter expert involved with, and leader of, organizational wide projects, initiatives, and campaigns
• Support development of region wide performance assessment and remediation efforts
• Act as a regional leader in the absence of regional directors and/or performance managers
• Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities and member interactions.
• Inspire a highly efficient and productive branch team focused on delivering exceptional member service and offering solutions to improve members’ financial well-being by tailoring recommendations with Patelco’s products, services, and digital solutions.
• Ensure all team members are trained on all functions within the branch through effective communication and implementation of new/revised policies and procedures.
• Identify any potential issues keeping the branch and team members from providing exceptional member service and collaborate on solutions with the Retail Performance Manager and Regional Director.
• Respond and monitor branch’s Financial Wellbeing Survey feedback from members, and provide coaching, training and feedback to team members and departments as necessary.
• Ensures delivery of exceptional member experience and handles member escalations with a sense of urgency.
• Supports the career development of team members through consistent coaching, professional development, and purposeful career pathing steps.
• Collaborates with business partners to proactively acquire new business relationships and expand existing business relationships.
• Engages within the community as a Patelco ambassador to increase membership awareness and growth.
• Understands and models the Mission, Vision, and Core Values with both team members and members.
• Manages and leads team members through a changing environment and resolves stressful situations with tact and diplomacy.
• Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services.
• Ensures the daily branch operations are conducted in accordance with established credit union policies to include legal and regulatory requirements.
• Analyze data reporting and tools to interpret and manage branch performance.
• Recommends changes to senior management and implements decision within delegated authority.
• All other duties as assigned

Qualifications:

• Bachelor’s degree (B.A./B.S.) or AA in business related discipline or equivalent (preferred)
• 5+ years’ prior branch supervisory or team lead experience in a credit union or banking environment
• Excellent computer skills MS Windows and MS Office (Word & Excel)
• Excellent organization and time management skills.
• Demonstrated proficiency in supervising and motivating team members.
• Ability to manage all priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to organize and prioritize information, job tasks and workload in order to consistently complete all branch work in a time sensitive manner.
• Ability to work independently and as a team member while using discretion in decision making and good judgment problem solving
• Excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills.

Target Base Pay:

$85,894 - $107,365 / year

Compensation at Patelco:

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer:

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities  

Financial Health:

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement

Emotional Health:

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays

Personal Development:

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Volunteer work

 

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans